FFUN Group Hiring for BDC Customer Service Representative at Saskatoon, SK Full Time

Job Status: Full-Time

Job Location: Client Contact Center, Saskatoon

Are you an aficionado in customer service? Have you ever thought about having a career instead of a job? At FFUN we think about it every day. We are in search of the superhero of the customer service world. We’re pretty smart around here, and we have a hunch that you’re someone who’s pretty good with people. Pair that with some quick fingers for data entry and the ability to make a great first impression and we’re a match made in heaven.

We have goals, like Big Hairy Audacious Goals, where, as one of Canada’s Best Managed Companies, we want to create 10 million FFUNtastic experiences. How do we get there? People like you. Be a part of that growth as an individual contributor within our Client Contact Center in Saskatoon.

No actual call center experience required, we’ll train you to be that rockstar and make meaningful relationships with both our customers and your awesome co-workers. If you have a passion for people and career plans that shoot to the moon, then don’t make us beg. You are an important piece of our plans for the future so set up the last interview you will ever do!

What’s in it for You:
You will be respected and valued for your hard work

FFUN and encouraging work environment

Industry-leading pay plans, with endless bonus potential

Consistent and ongoing training and growth

Full time hours, plus ample time to relax with 3 weeks holidays

Corporate gym membership rates, plus health, dental and insurance benefits

Endless opportunities to display how awesome you are!

What you’ll be doing:
Follow up with dealership customers to gather information and improve customer satisfaction

Develop and follow strategies and processes for maintaining contact with existing customers or dealership contacts

Manage customer information databases

Address customer complaints/concerns as necessary

Conduct customer surveys to receive customer feedback

Setting and confirming customer appointments

Produce reports when necessary

We all do our part, here’s yours:
Be consistent and transparent

Inspire others, so the sum of the whole becomes greater than its parts

Have a passion for growth and advancement

Some superhero traits we are looking for:
Ability to prioritize, multi-task, and handle deadlines and high-pressure situations

Customer service guru, in other words a people person

Excellent verbal and written English communication skills

Computer literate and telephone saavy

Passion for teamwork

Organization skills that put Marie Kondo to the test

Bonus points if you have call center experience

Who we are:
The FFUN Group is Canada’s fastest-growing motor and recreational group retailer with nearly 25 locations throughout Saskatchewan, British Columbia, Alberta, and Ontario. We bring FFUN to life and are fueled by amazing people representing all of your favourite brands of automotive and recreational vehicles. At FFUN we recognize that life is short and that it goes by in the blink of an eye. We can help people make the most of their lives by having fun at any age. We offer great career opportunities, excellent pay programs, terrific benefits, corporate support, training, and an amazing culture defined by our core values: Driven to Grow, Team Player, FFUN Attitude, and Down to Earth

If you have the drive, we have the opportunity! Apply to work with the FFUN Team today!

To apply, please submit your resume and cover letter online to www.ffun.com/careers.

While we sincerely appreciate all applications, only candidates meeting the minimum requirements will be contacted.