Ferguson Moving & Storage Est 1916 Hiring for Dispatcher/Customer Service at North Vancouver, BC Full Time

Moving & Stoarge Company Dispatcher

• Work together with drivers, customers and management to create the most effective delivery routes and delivery schedules to maximize driver efficiency
• Participates in feedback sessions with management to improve service level performance at customer sites, including high incidence
• Utilize systems to assign work, reassign work or balance work ensuring technicians are busy at all times
• May recommend to management improvements in procedures to improve customer service
• Work with warehouse staff to prep for jobs in advance
• Addresses any customer issues and/or provides resolution to problems that are within the scope of work or will, otherwise, engage management for help
• Monitor the workflow of dockets between teams that can impact your team. Capture and drive improvements to ensure optimal workflow

Job Types: Full-time, Permanent

Salary: $28.00 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• 10 hour shift
• Weekend availability

Education:

• Secondary School (preferred)

Experience:

• operations: 1 year (required)
• Customer relationship management: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Drivers License (required)

Shift availability:

• Night Shift (preferred)
• Day Shift (preferred)

Work remotely:

• No