FedEx Express Canada Hiring for Customer Service Contact Centre at Richmond, BC Full Time

FedEx Express Canada has open Full Time Customer Service-Call Center positions in our Richmond B.C. location.

Our People Are The Foundation Of Our Success. The Differentiator In The Employment Relationship We Value With Our Employees Is Our Open, Fair And Respectful People Practices And Our Positive Work Environment.

As A Result, FedEx Express Canada Has Consistently Been Ranked In The Top 50 Best (Platinum) Employers In Canada Survey By Aon Hewitt And Also Placed Amongst The 20 Most Respected Brands In Canada!

Position Summary:
To Guarantee A Positive Customer Experience To All Customers With Both FedEx Express And FedEx Ground Services On An International And Domestic Scope. The Incumbent Will Identify Customer Needs And Provide The Best Solution. In Addition, They Will Also Be Responsible For Promoting Continued Sales And Generating Potential Incremental Revenue Wherever Possible As It Relates To Both Express And Ground Services. May Be A Subject Matter Expert On All Matters Pertaining To FedEx Ground Shipments. May Be The Primary Contact For All Written Responses To Contact Us Website Inquiries And Requests For Written Apologies.

Required Knowledge, Skills And Abilities:
College Diploma Preferred.

Knowledge Of FedEx Express And Ground Products And Services Preferred.

Knowledge Of Canadian Customs Regulations Preferred.

Must Be Able To Operate In A PC Windows Environment And Achieve Minimum Thresholds On Mandatory Testing And Training.

Excellent Interpersonal And Verbal Communication Skills.

Good Analytical And Problem Solving Skills.

Good Negotiation Skills.

Demonstrated Ability To Handle Stress And Work In A Highly Pressured, Monitored And Changing Work Environment.

Willingness To Be Flexible And Work Different Schedules And Holidays Based On Business Needs.

Experience In Related Global Customer Service Applications Preferred.

In The Province Of Quebec, Must Be Bilingual (French And English)

ADDRESS: 6011 Westminster Highway, Richmond B.C.

WAGE: $18.91/Hour

Weekly Pay Checks, Benefits Package, Employees Discount, Tuition Reimbursement

Total Rewards Package:
FedEx Delivers A Comprehensive Total Rewards Program With A Full Spectrum Of Benefits To Meet Your Diverse Needs:

Benefit Plans: Medical, Health, Dental, Orthodontics, Vision, Etc.

Pension Plan

Education Assistance / Tuition Reimbursement

Community Involvement: Canadian Blood Services; Disaster Readiness, Relief And Recovery

Diversity

Vacation

Discounts: Travel & Entertainment, Health &Lifestyle, Home & Auto And Electronics

Must Be Available For The Training Dates As Outlined Below:
AVAILABILITY AND SCHEDULING

O Hardware Pickup At 6011 Westminster Highway, Richmond B.C.: Aug 11, 2022

O Virtual Orientation: Aug 12, 2022 Start Time 7:00am PST

1st Phase Mandatory Training – Start 7:00am PST (End Time Varies)

Monday, Aug 15, 2022, To Friday, September 12 (Monday To Friday)

• Virtual In Class Training

Tuesday, September 6 To Monday, September 19

• Taking Customer Calls And Coaching

O Next Two Months:
Hours Will Vary Between: Monday To Friday

2nd Phase Mandatory Training

Tuesday, September 27, 2022, To Friday, October 7, 2022

• Virtual In Class Training

Tuesday, October 11 To Monday, October 17

• Taking Customer Calls And Coaching

3rd Phase Mandatory Training

Tuesday, October 25 To Friday, October 28

• Virtual In Class Training

–

Once Completed All Formal Training

Hours Will Vary Between 0700am – 1900pm PST , Mon – Fri

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver’s license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver’s abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered