Federation University Australia Hiring for Coordinator, Student Administration Job at Berwick Full Time

• Student Experience and Administration Services – Berwick Campus
• Full-time, continuing appointment
• HEW 7, $89,732 – $96,980, plus 17% superannuation

About the role

The Student Experience and Administration Services (SEAS) Directorate oversees the provision of services across the whole student lifecycle from inquiry to graduation. It includes student engagement, employability, equity, wellbeing, student advocacy, learning and academic skills, as well as student administration services, and contact centres.

The Student Administration portfolio is responsible for ensuring efficient, compliant, and innovative student administration processes and systems from selection to graduation, records services, and student surveys.

You will be responsible for ensuring accurate information and knowledge of current, upcoming and transitional programs, whilst maintaining specialist knowledge in order to provide advice on student progress and success requirements. You will be responsible for coordinating operational requirements and providing operational supervision and training of staff.

About Federation University

At Federation University, we are driven to make a real difference to the lives of every student, and to the communities we serve.

We are one of Australia’s oldest universities, known today for our student-centric approach to teaching and learning. For 150 years, we have been reaching out to new communities, steadily building a generation of independent thinkers united in the knowledge that they are greater together.

Across our university and TAFE campuses in Ballarat, Berwick, Brisbane, Gippsland, and the Wimmera, we deliver world-class education and facilities. With the largest network of campuses across Victoria, as well as a growing Brisbane base, we are uniquely positioned to provide pathways from vocational education and skills training at Federation TAFE through to higher education.

Federation University’s Strategic Plan 2021-2025 outlines our ambition to be Australia’s leading regional university. Our University and TAFE provide integrated lifelong learning, skills, and impactful research enabling people and communities to prosper locally, regionally, and globally.

About you

Reporting to the Senior Manager, Student Administration, the appointee will possess exemplary organisational skills with a high level of attention to detail and the ability to plan, coordinate and prioritise tasks. You will possess a demonstrated commitment to client satisfaction and compliance requirements, including the capacity to implement and monitor customer service standards and compliance frameworks, combined with an analytical and problem-solving mind-set.

You will:

• assume primary responsibility for liaison and manage effective relationships;
• coordinate the operational requirements regarding delivery of student services;
• supervise, coach, and train a small team of Senior Advisors/School Liaisons and Student Administration Officers ;
• implement new and enhanced processes to ensure responsive and accurate enquiry resolution; and
• provide expert advice to the Senior Manager, Student Administration in reviewing operations and identify opportunities for continuous improvement in processes.

Please note that applications will be prioritised for those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/

Please apply by Sunday, 12 September 2021.

Applicants are required to submit a cover letter, in addition to a resume.