Federal Court of Australia Hiring for Client Services Officer Job at Perth Full Time

• $66,638 – $72,352 per annum plus superannuation
• Non-ongoing – Full-time
• Perth

Position Overview
The role operates within a small team and forms part of the broader registry team. All staff are expected to be flexible and adaptable to moving across teams as required, in response to work demands, staff leave and other operational reasons.

The Client Service Team provides service to all court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.

The Client service officers are also part of the National Enquiry Centre (NEC) team and are rostered to assist with calls via the NEC. The NEC are the first point of contact for most clients and/or their legal representatives when contacting the Courts via telephone, live chat and email.

The Federal Court has a wide jurisdiction, so Client Service Officers must be flexible in their approach to work and be willing to learn and adapt to new procedures. The successful applicant will have excellent communication skills with the ability to effectively liaise with a diverse range of stakeholders. They will also need the ability to understand and apply complex rules and regulations combined with careful attention to detail. Skills in database management and general records management are essential. Including being able to assist with the setting up of court and court officer duties.

Working as part of a small team in a busy Registry, this role requires someone who demonstrates a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met.

The Courts operate primarily in an electronic environment. All roles within the Courts require technical expertise and effective management of various digital platforms and software to ensure the optimal service is provided to court users and stakeholders.

Key Duties
On a day-to-day basis, Client Service Officers provide the following services:

• attending to telephone, counter, eLodgment and email enquiries;
• providing accurate procedural advice when interpreting various rules & regulations of the Federal Court and Federal Circuit and Family Court of Australia;
• assist in the efficient case management of court listings, including booking interpreters, corresponding with parties, etc;
• assessing court documentation for completeness, ensuring prescribed forms are used and in compliance with court rules;
• updating information on the Court’s case management systems, maintaining a high degree of accuracy in data entry;
• providing high quality docket support to Federal Court and Federal Circuit Court Judges;
• Court Officer duties as required; courtroom activities include: setting up courtrooms, opening and closing Court, handing up documents, swearing in witnesses and operating courtroom technology (including video conferencing equipment).
• generating invoices, ensuring correct fees are paid and that all hearing fees are correctly applied and invoiced;
• processing of documents and applications filed via the Court’s eLodgment system;
• interacting and providing support for related eServices, including the Electronic Court File

Selection Criteria

Contact Officer
For more information please contact Suzie Ladlow, Manager Court Services by email [email protected] or call (02) 7809 1133.

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