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Federal Court of Australia Hiring for APS 4 – Client Service Officer Full Time
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The Strategic Support Hub (SSH) is a pivotal part of the Court’s operational structure with broad responsibility nationally across both general federal and family law jurisdictions for enquiries management, filed document management and Deputy Registrar Support in Family Law. It includes the contact centre and national entry point for telephone, email and live chat contacts and national document management for both general federal and family law. It also oversees the National Support Pool assisting Deputy Registrars working in family law nationally.
Likewise, Location Based Support is also a pivotal part of the Court’s operational structure. Location Based Support provides services directly to the judiciary and leads the location court operations management structure within each court registry. It integrates with the SSH to provide a holistic service to judges, staff, litigants and the profession.
Staff at the SSH to the Team Leaders Strategic Support Hub and may be located at dispersed locations nationally working with other SSH staff. Staff in Location Based Support are located in a specific registry location to provide support at a local level. Staff within this stream to either the Manager Court Operations or Director Court Operations, depending on the locations size and structure.
This position may be required to work in any of the 3 streams of work managed by the Strategic Support Hub (enquiries, document management, and registrar support) with regular role rotation and cross skilling.
Likewise, Location Based Support is also a pivotal part of the Court’s operational structure. Location Based Support provides services directly to the judiciary and leads the location court operations management structure within each court registry. It integrates with the SSH to provide a holistic service to judges, staff, litigants and the profession.
Staff at the SSH to the Team Leaders Strategic Support Hub and may be located at dispersed locations nationally working with other SSH staff. Staff in Location Based Support are located in a specific registry location to provide support at a local level. Staff within this stream to either the Manager Court Operations or Director Court Operations, depending on the locations size and structure.
This position may be required to work in any of the 3 streams of work managed by the Strategic Support Hub (enquiries, document management, and registrar support) with regular role rotation and cross skilling.