Faxsipit is Looking for Customer Service Representative Full Time

Job description

Are you a person who strives to provide an excellent customer experience? Are you looking to be part of a team that builds, strengthens and empowers its relationships with customers; providing them secured communications services? Are you self-motivated and possess superior analytic skills? Are you a valued team member recognized for your troubleshooting abilities? Come join our growing Customer Service team! We are a Vancouver based SaaS business specialising in secure communication and Telecom related services. We work typical business hours Monday to Friday. As our next Customer Service Representative, you will minimize problems with your attention to detail in a fast-paced, action-oriented role. You will enjoy working from home or remotely and the office while delivering seamless onboarding and support for our customers. You will work closely with a supportive team and collaborate to solve problems.

What You’ll Do

As a CSR you will work with team members to train, develop, and motivate customers on implementing communication services in a friendly and efficient manner. Answer Day to Day requests on a ticketing platform. Updating and keeping accurate customer records in the CRM system; detailing conversations with the customer and what actions you have taken. Attend meetings to improve overall customer satisfaction and implement best practices. Help answer customers’ technical issues through problem identification, research solutions and provide appropriate guidance. The pursuit of excellence, reliability, consistency, and due diligence are the keys to success in this role.

Qualification:

• 3+ years customer service experience required (Tech support preferred).
• Telecom and networking industry knowledge and experience is an advantage.-Telecom industry experience is a Bonus!
• Proficiency in MS Office suite and excellent computer literacy
• Experience answering inbound support phone calls and email tickets is strongly preferred.
• Bachelor’s degree or diploma preferred
• Detail-oriented and organised with strong time management skills
• Excellent interpersonal skills, and well developed communication and analytical skills
• Fully proficient in the English language; additional languages would be a bonus
• Able to multitask in a fast-paced environment and work within tight deadlines
• Able to monitor the progress and status of deliverables and communicate appropriately
• Ability to work well and be self-motivated in a Hybrid work environment

** Open to Vancouver and lower mainland residents only. **

Job Types: Full-time, Permanent

Salary: $40,000.00-$58,000.00 per year

Benefits:

• Dental care
• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
During Covid-19 time we are all working from home. During training time in order to speed up the training period we might require candidates to attend the office with one trainer for some days.

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• customer service: 3 years (required)

Language:

• English (required)

Work Location: Hybrid remote in Vancouver, BC

Application deadline: 2023-04-03
Expected start date: 2023-04-17