Fatigue Science Hiring for Sales Operations Coordinator at Vancouver, BC Full Time

Sales Operations Coordinator

Fatigue Science is Venture Capital-financed and is the leading provider of predictive fatigue analytics and human performance insights for heavy industry and military. Headquartered in Vancouver, Canada, we provide organizations with Readi, a 360º Fatigue Management Platform, delivering historical, real-time, and forecasted insights into workforce fatigue. Our solution is built on scientifically validated biomathematical models that quantify and predict the effects of sleep disruption on reaction time and cognitive effectiveness, key elements of fatigue. High performance organizations use our software to optimize operations, reduce risk, and increase productivity — both at an individual- and enterprise-level. With a proven return on investment and significant traction in heavy industry and military, Fatigue Science serves cutting-edge organizations who understand the importance of sleep as well as the value of data-driven decision-making.

We are seeking a motivated and capable Sales Operations Coordinator to join our growing team. The Sales Operations Coordinator is responsible for providing sales operations support to the sales team particularly with the Salesforce CRM, and in addition, working directly with both new prospects and existing customers as an account manager with a focus on lead qualification and subscription renewals.
Reporting to our Director, Sales and working closely with the other members of the Sales Team as well as, collaborating closely with our Customer Success team, you will be responsible supporting the Sales Team to in keeping Salesforce CRM information complete and accurate and in other sales administration and operational tasks. In addition, the role will be selling our predictive technology solution to new prospects to qualify leads and working with existing customers to ensure they are “sold” on renewing their subscriptions and managing through any issues or objections. The role requires the use of data, science and real-life success stories to educate and advocate to drive marketing leads forward, and enable expansions and renewals of existing customers. This role is an exciting and challenging opportunity to join the business at an early stage, but with an already world-class roster of reference customers that we are focused on expanding and further penetrating multiple departments, sites, and business units.

Overall Role Responsibilities:

• Assist the Sales Director in managing and maintain the overall sales process used by the Sales Team
• Assist Sales Director in managing day to day sales operations and maintaining critical sales information and reporting in Salesforce.com
• Manage marketing leads including qualification and sales activities necessary to convert these leads into sales leads.
• Manage and work with existing accounts with the goal of ensuring subscription renewals.
• Identifies opportunities to grow business with existing clients and generate sales among defined existing client accounts, including upselling and cross-selling

Sales Operations and Administration

• Maintaining sales operations documentation on the sales process and best practices, maintain and validate Salesforce.com data to ensure completeness and accuracy
• Assist the Sales Team with data entry and input of leads and contact information in Salesforce.com
• Other Salesforce.com system administration and system maintenance as required
• Assist Sales Team with sales documentation process, for example, quotes, proposals, RFP responses

• Assist Sale Director with sale forecasts and tracking of client account metrics

• Train staff on Salesforce.com use

• Communicates client needs and demands to Customer Success and Sales Teams
• Coordinate with staff members working on the same account to ensure consistent service

• Work with the Finance Team to ensure efficient transaction processing, invoicing, and collections
• Coordinate and process shipments for customers as sales are finalized
• Work closely with the Sales team and the logistics department to ensure efficient processing
• Coordinate with customers to facilitate efficient delivery of products on time

Lead Qualification and Account Management

• Educate prospective clients on the importance and impact of fatigue on their workforce and the use of predictive analytics to qualify marketing leads.
• Understand the businesses of prospective clients in the industrial sector such that we can understand their opportunities and challenges in order to qualify the lead and either pass the lead to appropriate account manager or, for certain clients, enter into the sales process.
• Develops and maintains long-term relationships with assigned accounts
• Identifies opportunities to grow business with existing clients and generate sales among defined existing client accounts, including upselling and cross-selling

Required Skills:

• Project Management Skills
• CRM and Documentation Experience
• Account Management Experience
• Client-Focused Solutions Experience
• Strong analytical skills, expert solution finder
• Impeccable verbal, written, and presentation skills
• Driven, intelligent and well-organized
• Proven ability to absorb new subject matter and iterate quickly
• Professional and proven negotiation skills
• Self-starter who thrives in a turbulent and fast-moving environment
• Ability to Manage Multiple Projects and Relationships Simultaneously
• Highly Organized
• Time Management Skills
• Comfortable with travel and remote work

Job Type: Full-time