Farrow & Ball Hiring for Customer Service Advisor (Remote) at Remote Full Time

Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper using only the finest quality ingredients and an eco-friendly water base. Today the unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out, around the world. With more than 60 showrooms worldwide and a global network of stockists, we’ve never forgotten our Dorset UK roots.

The key to our success is our passionate craftsmen, showroom teams and support functions who ensure that our customers have an excellent experience at each stage of their journey with us.

We have an exciting opportunity for an enthusiastic individual to join our Customer Services team, based in Toronto supporting our customers in West Coast USA.

As Customer Service Advisor, you will deliver an exceptional and trusted customer experience. A self-motivated team player with a passion for outstanding customer service in everything you do, you will demonstrate excellent communication skills using your enthusiasm and drive to engage, inform and inspire our customers.

Key Responsibilities of Customer Service Advisor:
Informing and inspiring our customers during all interactions across Telephone, Email and Live Chat channels

Helping and guiding our customers with colour advice and ensure the full product range is offered to ensure the best result and avoid post application issues

Adapting to customer needs and utilise appropriate communication style/approach

Inspiring confidence through a positive attitude and passion for our products, identify sales opportunities and drive business improvements to enhance our service offering

Being recognised as the product expert and be able to guide the customer to build confidence to encourage additional and repeat purchases

Considering the brand and commercial implications of any query/issue when recommending a resolution

Supporting our 3rd party network (stockists) through regular and proactive relationship building

Key Attributes:
Demonstrable experience in a similar role and working environment

Written and spoken Spanish would be desirable for this role but not required

Be enthusiastic, committed to providing excellent customer service and inquisitive about our products and the people that buy them

You will have excellent communication style, high attention to detail,

Strong verbal and written communication skills

Effective first-time resolution skills

Problem solving and decision-making skills

Organisational skills with ability to prioritise workload

What you can expect from us

A competitive salary, reviewed annually based on individual performance

12 days’ annual leave which increases with length of service

Generous staff discount on F&B products

Employee Assistance Programme with 24/7 support

Refer a Friend scheme

Health Care Insurance

Dental and Vision cover

Life Assurance