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Customer Services & Support
FANUC America Corporation Hiring for Customer Service Representative at Mississauga, ON Full Time
At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.
We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America, we invite you to apply today!
FANUC America Corporation provides the most complete range of industry-leading robotics, CNC and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. FAC is currently searching for a Customer Service Representative to join our team. facilitate a simple and effective exchange between the customer and customer service representative on behalf of FANUC America for the purchase of after-market (spare or replacement) parts. The position requires responding to customer requests for technical information, price, delivery and the order of spare or replacement parts for the complete line of FANUC Robots and the subsequent processing and management of those orders.
Primary responsibilities will include:
Perform daily order management functions including:
Determination of customer need
Definition of specific part(s) requirements/number
Check/confirmation of part(s) availability/delivery
Part(s) quoting/pricing
Order confirmation, order entry, data input
Order follow-up/delivery validation/invoicing
Return/warranty claim processing
PC and server simulation software order processing, registration and
Credits
Positive interaction w/customers to best meet practical and emotional
Ability to follow call structure and remain available to the Call Center
High degree of customer sensitivity
Effective at receiving/giving critical information
Courteous and professional phone demeanor
Responsive to call-back requirements
Interact with other departments including Finance, Purchasing, Inventory Planning, Logistics, Sales, Tech Support, Training, Service, to ensure customer expectations are achieved 100% of the time.
Gather technical information to help customer define specific part/number
Use of technical parts manuals
Provide Sales Order status
Create and process Return Authorizations
Maintain strong knowledge & keep up-to-date on FAC product lines to provide telephone, email and chat troubleshooting support that requires:
Familiarity with technical manuals
FANUC product part knowledge
Hotline/Technical Support Log (TSL) training
Ideal candidate will have the following experience/skills and education:
Minimum of Associate Degree in business or related field, or equivalent related work
Minimum of one year customer service or technical work
Excellent phone conversation and caller management
Well developed technical writing
Well developed technical communication
Handles potentially frustrating situations with customers
Ability to read technical manuals and engineering drawings
Efficient at using computerized business systems, including BaaN, MS-Office,
Prior exposure to FANUC
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program