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Admin & Office Assistant

Fanatics Hiring for Customer Service Representative I (Seasonal) at Miramar, FL Full Time

Full Job Description

Company Overview
Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

Pay: $15/hr

Remote/Work From Home: Must be located within the South Florida Area

Perks:
  • Approved time off
  • Holiday pay
  • 40% employee discount
-Rewards and Recognition Program – earn extra money and prizes for high performance
Fanatics, Inc. needs energetic sports enthusiasts to work as Seasonal Fan Advocates. We are hiring people who are dependable to their core, and who have the grit and tenacity to show up and work hard even when the going is tough. Simply put, sports fans count on us, and we can’t let them down!
We can’t promise it will be easy. We can promise it will be time well spent. You‚ will gain skills and experience working on behalf of the global leader in licensed sports merchandise that will enhance your resume.

The Game Plan
Fan Advocates are the key points of contact that represent the Fanatics brand with our customers and create the fan experience. This is a role that helps fans with questions about merchandise availability, product descriptions, order status, and general inquiries about their favorite sport team‚ and gear.

The Practice and Game Schedule
This is a full time seasonal position. One weekend day per week is required during holiday time. Training is provided during your first 2 weeks. Days and hours of work can fluctuate based on business needs. Shifts are scheduled between 9am to 8pm, with extended hours on weekends: Saturday 10AM-5PM, Sunday, 10AM-2PM. Schedules can change and additional hours are required pending business demands.

What You Do Every Day

  • Be the first point of contact for Fanatics Fans regarding orders and inquiries
  • Meet customer expectations by solving the right problem in the right way with the right solution
  • Model a positive attitude with each customer contact every day
  • Let your smile shine through the phone
  • Express empathy towards the Fans issue


How to Win Every Day

  • Rely on your resources to quickly research responses
  • Value and appreciate customer perspective
  • Display professionalism working with colleagues and customers
  • Thrive in a fast-paced team environment
  • Work relentlessly to deliver an amazing Fan experience


What You Need to Make the Cut

  • High school diploma or GED
  • Customer service experience using excellent written and verbal communication skills
  • Computer, phone and keyboarding proficiency in a work environment
  • Home internet service is required
  • Home internet service is required with speed of 8 MB/second download time
  • Must have a dedicated quiet workspace


How to be a First Round Draft Pick

  • Sports fan!
  • Have a take action! attitude
  • Be a multi-tasker
  • Committed to the customer
  • Computer skills
  • Attendance is critical


The Playing Field

  • The employee is frequently required to sit, type, and operate a computer and phone system in a standard office environment.

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA

Job Overview

  • ID: 368351
  • Date Posted:
  • Location:
  • Job Title: Fanatics Hiring for Customer Service Representative I (Seasonal) at Miramar, FL