Fairwinds Lodge Retirement Residence Hiring for Concierge Midnights at Sarnia, ON Full Time

The Concierge is responsible for promoting excellent customer service in all personal interactions with visitors, families, residents and staff. This position provides clerical support to all managers, and has a key role in the marketing and security of the building.

KEY RESPONSIBILITIES:

· Responds to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.

· Greets all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.

· Provides clerical and computer support to all managers as requested.

· Completes required records to support cash transactions related to the sale of guest and staff meal vouchers / tickets.

· Performs other duties as assigned.

KEY QUALIFICATIONS:

· Completion of grade 12 education and additional applied courses preferred i.e. office administration.

· Excellent verbal and written communication skills.

· Positive attitude and proven customer service skills through related work experience.

· Proven organizational skills and ability to multi task.

· Must demonstrate computer proficiency with MS Office, specifically Excel and Word and power point.

Job Types: Part-time, Casual

Salary: $14.50 per hour

Schedule:

• 8 hour shift
• Night shift