FAIRMONT is Looking For Guest Services Agent at Richmond, BC Full Time

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Job Description

Guest Service Agent

First impressions are everything! Your engaging smile and warm, professional personality are what makes you a great Guest Service Agent at Fairmont Vancouver Airport. You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:
Consistently offer professional, friendly and engaging service

Greet, check-in, respond to requests and settle accounts while providing exceptional service

Assist guests regarding hotel facilities in an informative and helpful way

Follow departmental policies, procedures and service standards

Take initiative to add a personalized experience

Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Other duties as assigned

Qualifications

Your experience and skills include:
Service focused personality is essential; experience is an asset

Able to handle a multitude of tasks in a fast-paced, ever-changing environment

Ability to focus attention on guest needs, remaining calm and courteous at all times

Previous customer related experience an asset

Must be flexible in terms of working hours

Ability to handle cash effectively and with accuracy

Prior experience working with Opera Cloud or a related system

Fluency in English; additional languages are a plus

As a condition of your employment, you must be fully vaccinated against COVID-19 and provide appropriate proof of vaccination to the hotel prior to your start date

Visa Requirements: Must be legally eligible to work in Canada with valid work permit or visa. The hotel is unable to assist candidates in obtaining work authorization in Canada.

Additional Information

What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Full hourly wage of $28.55 plus upsell incentives