Factor Hiring for Customer Service Representative (CSR) at Falls Church, VA Full Time

We are seeking a Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. We work with a wide range of nonprofits, charities and Fortune 500 clients in numerous industries.

Responsibilities:

· Handle customer inquiries

· Troubleshoot and resolve product issues and concerns

· Document and update customer records based on interactions

· Develop and maintain a knowledge base of the evolving services

• Implementation of marketing plans, including product positioning, campaign strategies, market strategy insights

• Discovery of strategic business opportunities through cross functional collaboration with sales, HR, etc.

• Provide product/service support in order to establish proper channels of information and communication.

• Responsible for branding, advertising, and marketing

• Work with management on projects dealing with media relations, business communications, success stories

Full time and part time opportunities available.

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Benefits:

• 401(k)
• Professional development assistance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Falls Church, VA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person