Eye Specialty Group Hiring for Patient Services Representative at Remote Full Time

Position Summary:

The Patient Services Representative fields and triages incoming patient phone calls that result in scheduling appointments and providing general practice information according to patient needs. A commitment to providing an exceptional patient service experience to callers is required; this position must be comfortable with fielding a high volume of calls in an 8-hour day.

Essential Responsibilities:

• Answers patient inquires via telephone in a prompt, professional manner to secure appropriate appointments; must communicate effectively with current and potential patients to capture, provide and exchange relevant procedural information.
• Schedules, cancels and/or reschedules patient appointments from both patients and referring physicians.
• Confirms upcoming patient appointments on physician schedules; ensures appointment hours are filled in accordance with scheduling guidelines.
• Manages physicians’ schedules to ensure all appointment slots are filled.
• Educates and promotes the practice to prospective patients.
• Adheres to HIPAA Compliance plan.
• Communicates internally with all staff and Physicians regarding phone calls.
• Communicates externally with patients, family members, vendors, etc.
• Travels to all clinical locations as needed.
• All other duties as assigned.

Education/Training:

High school diploma or general education degree (GED); OR six months customer service/medical experience and/or training; OR equivalent combination of education and experience.

Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write s, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Demonstrated excellence in verbal communication, as well as, written communication.
• Exceptional interpersonal and customer service skills.
• Critical thinking skills for identifying problems and resolutions in a fast-paced environment.
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical or complex instructions and deal with several abstract and concrete variables.
• Proficient in common business software; Nextgen preferred.

Attributes:

• Represents practice in a positive and professional manner.
• Punctual.
• Team Player; willingness to help other staff.
• Attention to detail while multi-tasking.
• Diplomacy and confidentiality with patients and staff.
• Strong work ethic.
• Initiative/Self-Motivation.

Physical Requirements:

• Ability to sit/stand/walk as the job requires for long periods of time, as well as, climb/balance and stoop/crouch as needed.
• Corrected or uncorrected visual acuity in at least one eye of 20/40 or better.
• Ability to operate office equipment requiring the use of one hand.
• Ability to push, pull and move patients on stretchers or in wheelchairs.
• Ability to work in a moderate noise level clinic.
• Corrected or uncorrected hearing/speaking capacity to enable suitable telephone communication skills.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote