EY Hiring for Receptionist at Montréal, QC Full Time

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

You’ll join our Enterprise Support Services (ESS) team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Your key responsibilities

As the Receptionist/Catering and first point of contact for the firm you are the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customer’s needs to exceed expectations. Your key responsibilities also include:

Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner

Incoming calls: Answer queries and directs calls

Security badges: Maintain and track all visitor and temporary building and/or office security badges

Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival

Reception area: Maintain reception area

Reception Reference Manual: Refer to and update reception manual as needed

Managing a high quality, client-focused Executive conference room service while providing enhanced hands-on support for state-of-the art meeting spaces

Completing regular housekeeping checks throughout all Executive conference rooms to deliver a consistently seamless meeting room experience to all internal and external users

Ensuring the meeting rooms are managed to the highest of standards, and report all deficiencies to the Facilities & Hospitality Supervisor in a timely manner

Liaising closely with the IT and Audio-Visual teams to provide technical service support as needed (including Wifi assistance, putting away Mics etc)

Being the first point of contact for any room issues, providing a prompt and appropriate response and working to determine a timely resolution

Ensuring meeting spaces have sufficient supplies through collaborating with the catering and facilities teams

Handling on-floor conference room activities, both visually and through the reservation system, and being aware of all details such as meeting start and end times, number of attendees in the room, food and beverage orders, etc. Advise the appropriate staff members of changes in meeting room status, special requests, etc.

Participating in scheduled team meetings, reviewing upcoming events, discussing relevant logistical matters and identifying any potential executional challenges

Assistance to colleagues: Assist Executive Assistants with administrative support tasks as time allows

Overtime required as needed

Skills and attributes for success

Committed to contributing to a strong team culture to ensure success

Develop and maintain relationships to efficiently leverage expertise

Sound judgement regarding confidential and sensitive matters

Proven ability to meet multiple and/or unexpected deadlines in a demanding environment

Aptitude to differentiate when to act independently or team with others

To qualify for the role, you must have

Exceptional client service experience

Strong oral communication skills, including active listening

Candidate must be bilingual in French and English

Ideally, you’ll also have

Reception experience

Professional services firm experience

Post-secondary education

What we look for

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry

Learning opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that’s right for you

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY Way of Work and your health and safety

EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely. To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations. A critical component of EY’s workplace safety program includes our COVID-19 vaccination policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation based on a reason protected by human rights legislation is provided.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.