EY Hiring for Market Research Telephone Interviewer Full Time

At EY we believe that whoever you are, your uniqueness helps us stand apart.

We bring together extraordinary people, like you, to build a better working world.

Who we are:

EY Sweeney is a fully integrated part of the EY Consulting business, offering research and strategy planning services to a wide range of businesses across Australia. Being a major actor in the market research industry we have client-centric, outcome-driven approach. We collect market research data in our call centre via telephone interviews, and the data is used to provide insights to our clients.

What’s in it for you:

As a Telephone Interviewer, you’ll be at the forefront of our data collection process. You will handle outbound calls by conducting telephone interviews with respondents and enter the answers from the respondents into the surveys accurately. The collected data will be utilised to develop ing for client-centric strategic planning.

This casual role requires high-level customer relations, data entry, written and verbal communications skills. Applicants with attention to detail, ability to keep up-to-date with changes and developments and maintain a professional attitude in a fast paced environment will be highly considered.

Available shifts are:

• Weekdays: 5:00 pm – 8:30 pm

• Weekends: 9:30 am – 3 pm

To be considered for the role, you will need to be available for a minimum of 3 shifts per week. Note that this is an office-based job.

If successful during the interviewing stage, applicants will be contacted for a paid training and briefing session to be held at our South Melbourne Office. Induction and Training attendance is mandatory to be considered for the role.

What we’re looking for:

Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go.

• Eligibility to work in Australia (International students/WHV holders welcome)

• Exceptional written and verbal communication skills

• Polite & professional telephone manner, excellent communication skills with respondents, stakeholders, and the greater EY Sweeney team

• Demonstrated fluency in spoken and written English – excellent grammar, punctuation and spelling is required

• Ability to understand and follow correct procedures with minimal errors

• Ability to learn on the job as well as embrace ongoing training and development

• A strong interest in the data collection process and adherence to data integrity

• Punctual, respectful and professional presentation at all times

• Proven understanding of the standards relating to quality data in market research (accuracy, consistency and integrity)

• Experience in market research will be highly regarded but not essential

What we can offer you:

• Hourly rate: $28.41 + 10.5% Superannuation

[$31.77 per hour after completing 50 hours of work]

• Paid full training under ISO 20252

• Flexible work arrangements

• Opportunity to work with one of the largest professional firms in the world, which holds an excellent global reputation for company culture through ‘building a better working world’

• Explore how a career at EY is yours to build at www.ey.com/au/careerdevelopment

• Discover how, when and where you can work at www.ey.com/au/flexibility

• Learn about our commitment to DE&I at www.ey.com/au/diversity-inclusiveness

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation.

Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.

At EY we take inclusivity seriously, and we’re committed to removing barriers and improving the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world