EY Hiring for Learning Program Manager – Talent Development UKI – Permanent – London or Birmingham at Birmingham Full Time

The opportunity

The UK&I Consulting Talent Development Team is responsible for the learning needs of the UK&I Consulting business at all levels and plays a key role in building an exceptional employee experience. The team is recruiting a Learning Program Manager to develop and deliver on learning and Talent Development priorities to support Purposeful Growth across UK&I Consulting.

As Learning Program Manager, you will be accountable for overseeing and managing the delivery of learning for your assigned areas of the business and a portfolio of TD projects, working collaboratively with our technical SMRs and respective Learning Deployment Specialists.

You will be expected to perform core responsibilities, including those set out below, contributing to Talent Development priorities and objectives. An essential component of the role is also to generate high levels of employee and stakeholder engagement through your communication, behaviours and actions.

The team is based across various locations with the majority in London and Birmingham. This role would therefore be best suited to someone based in London or Birmingham. You’ll be reporting to the UKI Consulting Learning Leader

Reports to: UK&I Consulting Learning Leader

Direct Reports: Assistant Learning Program Manager(s) and Learning Deployment Specialist(s)

Your key responsibilities

DEFINE LEARNING

For the assigned portfolio, own and drive the identification of L&D needs in line with business priorities for assigned client group (e.g., SSL, competency area, covering UK&I, FSO and ROI needs and populations) appropriately engaging with the business stakeholders

Collaborate with Global counterparts, EMEIA/Global, EMEIA FSO, other SLs and cross-SL to identify common themes and avoid duplication – leveraging global content wherever possible

Alignment to EY Learning strategy, adoption of global curriculum, common design standards and processes

Meet frequently with Service Line business stakeholders to ensure relationship and processes are robust and consistent giving the business the desired learning outcomes

Ensure client group strategic priorities and learning needs are included in the SL Learning curriculum planning processes

DESIGN AND DEVELOP LEARNING

Design and develop Learning deliverables as required (including Learning Objectives, Solution Plans, Design Specifications, Storyboard, Deployment Plans and Learning materials)

Drive virtualisation/ blended learning, innovation of the UK&I learning content that receive great feedback and contribute to building TD brand

Test new content proposals with stakeholders and act on feedback

Submit Local Learning Solutions for go / no go decisions

Engage SME for Learning design & build of local content as required

Engage EY CoE (GDS LSS), SME Consultant or approved vendors to undertake design and development activities of local UK&I content

Manage the running of Learning Program pilots, capture, feedback, propose and implement change requests

Create deployment and logistics materials

DEPLOY LEARNING

Create learning deployment plans and budgets for assigned portfolio and projects

Monitor and manage the execution of Learning plans and budgets, providing clear project updates and communicate at all stages pre, during and post learning projects and events

Work with business stakeholders/ L&D champions to drive uptake and completion of courses to targets

Proactively monitor and manage the completion of mandatory learning to targets in line with SL policy requirements, problem solve or escalate for resolution

Manage facilitator excellence. Work with key stakeholders to develop a facilitator model which minimises admin burden on our Deployment Specialists and appropriately leverages the business, support the Deployment Specialists in implementation of this

Manage the delivery of service or asset/technology by external vendors

ENABLING LEARNERS

Curate, validate and communicate learning maps based on learner roles and/or business segment. Manage build and maintenance of the comms channels (portals, JAM, Yammer groups, MS teams channels etc).

Create and own learner communications, marketing and learner engagement activities for the assigned client group to drive learning uptake. Engage sponsorship and learning advocates in the business

Create, set up and manage learning communities for virtual learning uptake, create and cascade best practice, educate the learners and business stakeholders on options to drive learning uptake within their community

FINANCIAL MANAGEMENT

Responsible/ensure approval of budgeting / forecasts/ accruals/ recharges and vendor invoicing for assigned portfolio, monitor spend and report on an agreed frequency

Support and manage monthly/annual team finance activities and meetings, tracking for budgeting and spend and produce reports and respond to requests from Operations team.

MEASURE LEARNING

Generate insights and recommendations, lead on in-depth UK&I studies of the impact of programmes, propose solutions based on data

Review and escalate Learning Program feedback to the line manager and share insights, as well as value and impact of learning with stakeholders

Own and drive continuous improvement of local UK&I content, based on feedback

LEARNING FACILITATION

Facilitate Learning Programs, as per the agreed scope of services

Host, produce, and co-facilitate VILT or virtual learning projects (as per the agreed scope of services)

TEAM MANAGEMENT

Manage team, act as a counsellor, coach and mentor, participate in recruitment, drive team development, manage performance

Act as a role model, demonstrate ownership for own professional growth and how you maintain relevance in the role.

Skills and attributes for success

This is a key relationship for Consulting, and a hugely rewarding one for the right person with the right skillset and experience. In addition, you will have:

Skills and experience in learning deployment, design, facilitation

Strong commercial acumen and business awareness

Stakeholder management / business consulting skills – a proven track record of maintaining strong business relationships across all levels

Ability to engage and influence others

Strong client focus with the ability to network, manage relationships and work virtually/ across borders

Strong communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels

Team Management, coaching/mentoring and interpersonal skills with an ability to manage difficult conversations

Data management and analysis, ability to generate and present evidence-based insights

Strong IT skills – MS Teams, Word, Excel, Outlook, SharePoint and knowledge of learning platforms (LMS and VILT)

To qualify for the role, you must have

Strong senior stakeholder management / business consulting skills – a proven track record of maintaining strong business relationships across all levels

The ability to network, manage relationships and work virtually and cross-culturally across borders

Evidence of identifying and implementing process improvements and creation of best practice

Functional expertise in Learning & Development; knowledge of trends in learning including Virtual Learning and Learning Technology

A background of working in corporate environment/large/complex professional services organisations

Ideally, you’ll also have

In addition, we encourage applicants that are innovative, confident and creative thinkers with the ability to make quick decisions, the ability to think on their feet and use initiative and judgement to make informed decisions.

What we look for

We are looking for proven experience in learning deployment and performance consulting, coordination, on-the-job coaching, with background and experience in complex project management. You will be able to demonstrate you can work collaboratively, enthusiastically, as part of a team, virtually as well as face to face.

The successful candidate will demonstrate excellent written and oral communication, teaming with a can-do attitude and the commitment to deliver to the highest standards and be a proponent for positive change.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please note

Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters!

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Apply now.