EY Hiring for HR Advisor (CAT) – Senior Associate- UK&I – TSS – Permanent – Birmingham at Birmingham Full Time

Talent Shared Services provides the most effective and efficient solution for Talent’s strategic

and operational needs. We leverage our global strength and scalability to drive the HR related

technology, projects and processes that allow EY to deliver against the changing

requirements within our Talent organization to enable success. Talent Shared Services offers

key services to EY’s Talent teams (global, area, region and country) within the business and

delivers seamless and consistent HR operational services to the organization through a

globally efficient network of Regional and Global Delivery Services centers.

The opportunity

In this role you will play an important part in the EY Help HR team. You’re likely to spend most

of your time offering high quality employee relations advice and guidance to counseling

managers on issues and concerns relating to Absence, Performance, Disciplinary and

Grievance.

Your key responsibilities

Provide high quality advice and guidance on a wide range of HR queries including

performance management, stress management, absence management, grievance

management, conduct issues, disability adjustments and safeguarding matters.

Make decisions and apply commercial judgement in dealing with employee relations issues

e.g. poor performance, absence management etc.

Actively manage and prioritise case load effectively and in a timely manner in line with

employment legislation, best practice and EY policy

Escalate complex queries to the EY Help HR Manager or Employee Relations team. Build and

maintain recognised levels of ‘excellent’ customer service

Commit to own personal development and maintain own continuous professional

development to ensure advice given follows current employment law principles and EY policy

and practice

Ensure compliance with the Data Protection Act at all times

Record details of incoming calls in a timely and accurate manner and tracking through to

closure/client resolution

Manage business unit relationships and work closely with Employee Relations

Maintain up to date process, contact and policy documentation within EY Help HR systems

and files

Contribute to UK TSS, CBS and wider HR projects and initiatives

Coach colleagues in other UK TSS teams in area of expertise

Skills and attributes for success

We are interested in people with a minimum two year’s HR professional experience (ideally

gained in large corporate organisation) with knowledge of employment law and HR processes.

Experience of employee relations case management is essential. As a successful candidate

you will have the ability to demonstrate business knowledge as well as use of initiative and

pro-activity. Previous experience within a service delivery environment including

management of customer relationships in a front line role particularly providing advice by

telephone.

To qualify for the role, in addition to the above, you must have;

Previous experience within a service delivery environment including management of customer relationships in a front line role particularly providing advice by telephone

Excellent interpersonal skills for customer liaison and the ability to establish and manage strong client relationships

Knowledge of operational HR systems

Degree level or equivalent

CIPD or studying towards would be preferable

What we look for

We are looking for a high energy individual with excellent employee relations case

management skills. If you are a true team player, who commits to own personal development

and flexibly supports other team members in response to work volumes, the role is perfect

for you.

What working at EY Offers

We offer a competitive remuneration package where you’ll be rewarded for your individual

and team performance. Our comprehensive Total Rewards package includes support for

flexible working and career development, and with FlexEY you can select benefits that suit

your needs, covering holidays, health and well – being, insurance, savings and a wide range of

discounts, offers and promotions. Plus, we offer:
Support, coaching and feedback from some of the most engaging colleagues around

Opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working

arrangements. We strive to achieve the right balance for our people, enabling us to deliver

excellent client service whilst allowing you to build your career without sacrificing your

personal priorities.