Extend Consulting Hiring for Manager Delivery Services at Brisbane, Queensland, Australia Full Time

2024 is a watershed year as world class organisations focus on Employee Experience in the context of a totally different world of work compared to pre-pandemic times. They know that genuinely partnering with and caring for their staff is one of the key drivers of long term survival and success.

Whether it is driving policies and operations to ensure their employee base stays connected, engaged, productive and safe, these organisations are looking to rely on modern, robust and flexible tech platforms to deliver the “Now of Work”.

That’s where my client comes in.

With a global footprint in the HCM software vertical, this business is a front runner in the deployment of enterprise grade systems that deliver on all the vital components of the overall Employee Experience. Expectedly, they are undergoing a massive wave of expansion, with Asia Pacific being one of the fastest growing regions.

This growth has created the opportunity to select and retain a number of experienced Delivery Managers who will support the Delivery teams (partners, and internal implementation experts)

The Opportunity

The Delivery Manager is closely involved in a number of complex and concurrent software implementation projects, working in strong partnership and collaboration with both the company’s delivery team, system integration partners and customer stakeholders alike.

The Delivery Manager will support adherence to the client agreed scope, timelines and budget, ensuring a high level of customer satisfaction driven from clear communication, delivering on commitments and professionalism with internal and external parties

Key Responsibilities Of The Role

• Total obsession about achieving if not exceeding implementation targets and commitments made to clients and stakeholders.
• Managing a project portfolio ensuring quality, on-time and on-budget implementations using all resources available. You will be closely linked to approximately 20+ project on which you will promote strict change control and effective project governance
• Collaborating with Service Delivery Managers and Support teams to manage escalations with a view to minimising implementation issues
• Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations
• Providing coaching and mentoring to improve performance and drive career development

The Delivery Manager Skills and Experience

• Strong background in leading SaaS implementation projects including experience developing project team structures and governance models
• Demonstrated experience in successfully dealing with escalation management at all project levels
• Comfortable interacting with all organisational levels at clients, partners or internal teams
• Ability to forecast and deliver on targets on a quarterly basis
• IDEAL: 5+ years of experience in human capital management applications – SAAS preferred
• IDEAL: Consulting and management experience in a SaaS environment
• IDEAL: Experience with one or more of the following applications: Success Factors, Workday, PeopleSoft, JD Edwards, Kronos, Frontier, Human Force, ADP

What’s In It For You

A company focused on employee experience is a diverse and inclusive employer of choice, offering equal opportunity of growth and progression. They offer a raft of benefits which – importantly – are tailored to you and your life stage.

I would love to share more with you if you are genuinely interested in the role and you feel you meet the essentials criteria.

Please note the role is flexible re. city and home/office and. Only applicants with full rights to work in Australia will be considered.

I am interviewing now, so please apply (using the website’s Apply with LinkedIn if easiest), email jorge@extendconsulting.com.au or contact Jorge Albinagorta on 0439 781 736. I will be delighted to tell you more about this opportunity. Thank You!