Express Employment Professionals – Red Deer Hiring for Service Technician Full Time

Our client is looking to fill an entry level Service Technician role. This position is critical in relations between the company and its’ customers with the primary goal of ensuring overall quality and customer satisfaction goals are exceeded. The ideal candidate will be highly motivated, someone who excels in a fast-paced customer- centric atmosphere, seeks challenges and presents creative solutions.

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Responsibilities include but are not limited to:

• Technical service operations (diagnose and resolve technical issues) for Canada
• Install equipment and educate customers & their employees on machinery maintenance
• Maintain and repair equipment, including test run of machinery to ensure performance and quality rates adhere to specifications
• Provide exceptional experience to customers in all aspects of service and support
• Use a collaborative approach with team members to find solutions if they cannot be reached within own skill set
• Maintain and continue to develop in-depth product & service knowledge
• Passion for quality but conscious of meeting deadlines with superior interpersonal skills
• Monitor physical inventory levels and replenish as needed
• Implementing improved process or operational policies for continuous business operations improvement
• Recommend changes to products or services to fulfill customer needs

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Required Education, Skills and Qualifications

Qualifications:

• Previous technical experience in a field customer service environment an asset but not required
• Willing to be trained and learn new skills
• Excellent technical and organization skills
• Exceptional communication and ability to work effectively with others
• Good judgment, with ability to prioritize and effectively multi-task
• Effective listening, and ability to communicate both verbally and written in a professional manner.
• Experience providing superior customer service
• Leadership skills with demonstrated action, follow-through, and decision-making ability to take ownership of responsibilities and champion customer service

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Requirements:

• Valid Class 5 driver’s license
• 3 Year Drivers Abstract, NO more than 2 driving violation
• Valid passport is an asset, no personal travel restrictions
• Must PASS a Drug and Alcohol Test
• Must PASS a Criminal Record Check
• Willing to travel across Western Canada and possibly Northern U.S.A
• Must be available for on-call schedule & possible OT in winter months

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Hourly start wage of $22 – $32/hr; Eligible for OT

We thank all applicants for their interest, however, due to the response rate we will only be contacting those considered for an interview.

Job Types: Full-time, Permanent

Salary: $22.00-$32.00 per hour

Benefits:

• Company car
• Dental care
• Extended health care
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Overtime

Supplemental pay types:

• Overtime pay

Application question(s):

• This job requires a Drug & Alcohol Test with a result of negative. Can you pass?

Licence/Certification:

• Class 5 Licence (required)

Willingness to travel:

• 50% (preferred)

Work Location: One location