Experian Hiring for HR Adviser – Background Checking at Nottingham Full Time

Who are Experian?

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Our approach to flexible working

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

Accepting you, for you.

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

Job Description

The Onboarding Team deliver a seamless end-to-end customer experience to new colleagues joining Experian. This is a core role in the Onboarding journey of our new employees. The purpose is to conduct accurate vetting in line with FCA standards, assess risk and manage each weeks incoming hires. Understanding of employment vetting principals is essential as you will be the first contact for new colleagues and internal stakeholders, as well as being accountable for process approvals. You will demonstrate a passion for providing outstanding customer experience.

What You’ll Need to Bring to the Party

Operational

A desire to grow your career within a HR service environment

Ability to maintain high attention to detail and produce accurate documentation, whilst ensuring service levels are achieved

Processing of effective vetting and right to work background checks of employees to meet legal and compliance standards, ensuring pragmatic decisions and minimal risk

Ability to work collaboratively to deliver results and ensure all communications with colleagues and managers are representative of Experian’s brand

Daily monitoring of inbox queries and responding to emails to fully support and help drive process improvements – identifying where current processes are ineffective and work with the Onboarding Manager to recommend and implement change

Able to prioritise, plan and organise effectively to manage case workload

Customer

Actively contribute to a culture that achieves the business goals, delights customers and keeps customer advocacy at the heart of everything we do

Ensure that good customer outcomes are at the centre of all operational activity and decision making

Deliver great customer service and seek to exceed expectations

Regulatory, Governance and Control

Adhere to all regulatory requirements within role responsibility and identify issues and/or trends in service delivery

Pro-actively identify risks and make recommendation to mitigate these

Understand and adhere to specific regulatory obligations and company policies and procedures

Performance Management

Understand and participate in Elevate Performance, ensuring stretching personal objectives, a personal development plan and regular self and team feedback

Comply with the Training and Competency requirements and complete required training in a timely manner

Qualifications

Experience in a vetting role is essential

Strong organisational and time management skills

Able to prioritise effectively and work in a proactive manner

A customer centric approach and strong customer service skills

Experience with MS Teams, Word, Excel and Power Point.

Highly motivated and comfortable working in a fast-paced environment whilst having attention to detail

Experience gained in service environment

Team player, collaborative with excellent communication skills with the ability to influence stakeholders

Everyone has different experience, and so please don’t rule yourself out if you cannot ‘tick’ all of the qualities mentioned above. Talk to us about the experience that you do have.

Additional Information

Why choose us?

Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!

To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #UniquelyExperian

Experian Careers – Creating a better tomorrow together

Find out what its like to work for Experian by clicking here