Expedia Group Hiring for Senior Content Designer (US – Contract) at Remote Full Time

Senior Content Designer (US – Contract)

Salary/Hourly Rate:

• $100/hr – $110/hr

Onsite/Remote:

• This role is based in our Seattle office but can be fully remote role

Position Overview:

Are you looking to be part of a world-class enterprise design team dedicated to crafting incredible user experiences? Would you like to drive impactful work that helps millions of people see and enjoy more of the world? Are you passionate about solving hard problems and creating order out of uncertainty?

Key to this mission, Expedia Group’s Experience Design organization (XD) is a global, cross-disciplinary team that unites user experience design, content design, and research to enable innovative, relevant, and cohesive experiences that serve the needs of all our travelers, partners, and agents.

We’re looking for a motivated and experienced content designer to help us envision and deliver delightful customer experiences that help folks (we call them Partners) listing their property with Expedia manage their reservations and guest experiences. As a Content Designer on our XD team, you’ll help us achieve that mission by bringing clarity, consistency, usability, and delight to our supply partner experiences.

You’ll cover a large domain area, collaborating on design solutions with product owners, designers, researchers, and engineers, and you’ll demonstrate an inclusive and human-centered approach to your work in product content. Drawing insights from user research, product teardowns, and other sources, you’ll identify, investigate, and craft solutions to content-design problems across the partner journey, and you’ll participate in lab testing that enables you to see the impact of your work on the products we build. This will be a 6-month temporary assignment.

Responsibilities of the Senior Content Designer:

ing into our centralized Content Design practice, Content Designers drive the content strategy and the approach to content design within large and complex areas of the Expedia product (Web and app) ecosystem. As members of our XD community, they exemplify sound practices in human-centered content strategy and design. (We’re looking for team members who can lead by example!) And while no two days in the role are identical, your main responsibilities as a Senior Content Designer will look something like this:

• Design thoughtful, intuitive content solutions for a range of product use cases and interactions — from guiding partners through providing great guest experiences to managing their reservations to transactional flows.
• Apply human-centered practices and solid information architecture methods (e.g., taxonomy, modeling, mapping) in your work.
• Apply sophisticated concepts around UI frameworks, modularity, localization, reuse, and related concepts to craft content solutions that scale.
• Contribute to design workshops that help others develop content-design knowledge and acuity, both within and across teams.
• Partner across product and research teams to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve content bugs across the portfolio.
• Contribute frameworks, methods, critique, and knowledge that raise the bar for junior team members and help to advance our content practice.
• Exhibit storytelling and persuasive techniques that build trust and establish long-term relationships with teams and partners.

Qualifications for the Senior Content Designer:

We realize that content strategy and content design are constantly evolving, and we know that no two people enter this field through the same path. So, we’re not expecting you to be a specialist in everything listed here, but we do ask that you demonstrate expertise commensurate with the job level in whichever methods you apply. We’re also looking for people who will contribute frameworks to our growing team and our design system, so we’re excited to see how you scale your thinking!

• Bachelor’s degree or equivalent, as well as experience in core skills such as UX Writing, Content Audits and Analysis, Content Mapping and Modeling, Content Planning and Sourcing, Conversational Design, Information Architecture, and Storytelling. (This is not a content marketing role.)
• Able to audit, analyze, structure, create, and present content independently using established frameworks.
• Understanding of human-centered design (HCD) practices.
• A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are.
• Exposure to working on content problems across systems and brands.
• Strong skills in facilitation and presentation, and the ability to communicate compelling rationale and narratives to your team and partners.
• A passion for travel and for our mission.
• A portfolio of work that demonstrates your skills. We’re especially interested in seeing examples of work you’ve done for Android and iOS apps, and if you have experience working in a platform or two-sided marketplace, it’s a definite plus!

Please note contractors are engaged to provide services to Expedia Group on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling partner.

As a woman-owned firm, Atrium values diversity. We are an equal-opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

This job posting is for a temporary role as an employee of Atrium on assignment at Expedia. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued, and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements.

No C2C or Third-Party Vendors

Job Type: Contract

Pay: $100.00 – $110.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: Remote