Exhale Spa Hiring for Spa Director Full Time

About us: Exhale Enterprises, Inc. was founded in 2002 and has quickly established itself as a leading lifestyle brand synonymous with transformation and wellbeing. Widely known for revolutionizing the spa and fitness industry, exhale was first to market with a concept that addresses both mind + body, spa + fitness.

Position Summary: The Spa Director is responsible for the daily operations, management, and profitability of the spa, along with the highest level of customer service and quality work environment.

Position Requirements:

• Increase gross margins of the business through growing revenue through sales and reducing costs through optimal scheduling, staffing plans, and capacity utilization.
• Hit sales targets by tracking, directing, and coordinating all sales activity.
• Achieve growth by successfully managing the sales team around provided sales goals.
• Oversee the management of all positions: front desk, housekeeping, spa technicians, and retail.
• Responsible for recruiting, coaching and performance monitoring.
• Manage, coordinate, and/or conduct new hire orientations, associate meetings and development trainings.
• Improve guest service and satisfaction levels through heightened levels of communication and personal presence in the unit; maintain a high level of guest rapport and service.
• Ensure the maintenance and cleanliness of spa facility. Control and maintain a high quality of music selection and HVAC.
• Ensure spa treatment quality controls, including service, cleanliness, and product usage.
• Manage the preparation of purchase orders for professional treatment and operational supplies.
• Maintain proper inventory levels for all professional and retail products.
• Maintain expertise regarding all standard operating procedures and policies.
• Work with staff and local businesses to participate in special projects, events, and promotions.
• Adhere to all applicable policies, procedures, guidelines, and core values.
• Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to internal guests.
• Other duties as assigned.

Education and/or Skills Required:

• Bachelor’s Degree or equivalent work experience.
• Minimum of three (3) years’ experience in hospitality.
• Must be enthusiastic, motivated, and a team player.
• Must possess computer proficiency with Windows-based products.
• Must have outstanding experience delivering high-quality customer service.
• Display good organizational, written, and verbal skills.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Personal time off
• Company-paid life insurance
• Short-term disability
• Long-term disability
• 401k

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