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About The Position
The Executive Housekeeper is responsible for overseeing the housekeeping department, including administration, quality assurance, human resources, expense control, and emergency response. This role involves managing staff, ensuring high standards of cleanliness and guest satisfaction, controlling costs, and maintaining departmental operations.
Administration involves preparing monthly forecasts, coordinating with other departments, managing lost and found procedures, and planning housekeeping strategies. Quality assurance includes conducting inspections of guest rooms and public areas, as well as overseeing laundry operations. Human resources functions include participating in interviews, recommending candidates, training new staff, and conducting performance appraisals. Expense control requires effective management of departmental budgets, monitoring consumption of supplies, and reviewing expenditures. The Executive Housekeeper also manages the emergency response team and ensures staff are trained on emergency procedures. Other duties include handling guest complaints, maintaining equipment, and leading staff meetings.
Requirements
- Expert management skills
- Stress management and team motivational skills
- Recruitment skills
- Ability to deal with guests
- Good communication skills
- Good trainer and effective training skills
- Excellent time management skills
- Expert leader and a team player
- Ability to take initiatives
- Expert decision making abilities
Responsibilities
- Prepare monthly forecasts for the housekeeping department and coordinate with other departments.
- Undertake lost or found procedures.
- Maintain capital expenditures and plan housekeeping strategies.
- Conduct quality inspections of public areas, guest rooms, corridors, and washrooms.
- Check laundry personnel to ensure proper functioning.
- Carry out interviews in coordination with the General Manager.
- Recommend candidates for housekeeping vacancies to the General Manager.
- Provide essential training to new staff and guide them with company policies, rules, and regulations.
- Monitor staff performance and give performance appraisals.
- Effectively manage all expenses and maintain a proper record.
- Review monthly consumption of chemicals, linen par stockings, and other operational items.
- Review the budget according to the purchases and consumption of goods.
- Manage the emergency team and ensure staff knowledge of emergency procedures.
- Keep track of lost and found goods.
- Process guest complaints.
- Take proper care and maintenance of equipment.
- Meet with the staff.
