Executive Hotels is Looking For Front Desk Agent at Squamish, BC Full Time

First impressions are everything! As a Guest Services Representative with Executive Suites Hotel and Resort Squamish you will have the opportunity to create lasting memories for every guest; welcoming them from the moment they walk in the doors!

Hotel Overview: Executive Suites Hotel and Resort Squamish provides a choice of 111 Studio, One or Two Bedroom Hotel Suites that offer comfortable, mountain-influenced, condo-style accommodations with world-class amenities and scenic views.

Summary of Responsibilities:
ing to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Checking guests in and out of hotel per Executive Hotel Standards

Handles guest complaints and concerns in an efficient and timely manner

Oversees VIP guests; arrivals and departures

Coordinating and multi-tasking job duties in a busy environment

Cross-trained in all functions of the Front office department: Night Audit, Switchboard, etc.

Reservations- comfortable with booking reservations

Processing guests’ accounts

Works with a balanced a cash float

Provides excellent customer service as per hotel standards

Greets guests as they enter and exit the hotel.

Provides information regarding the Hotel, town attractions, activities etc.

REQUIREMENTS

• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to work well unsupervised, at a fast pace while maintaining quality standards
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Impeccable grooming and presentation
• Completely fluent English language skills, both written and verbal
• Commitment to provide excellent service and exceed guests’ expectations
• Must be available to work varying shifts, overtime, weekends and holidays