Exchanzoom Hiring for Customer Service Assistant at Washington, DC Full Time

As a Customer Service Assistant, you will play a crucial role in delivering exceptional customer service and ensuring customer satisfaction. You will be responsible for addressing customer inquiries, resolving complaints, and providing support across various communication channels. Your strong interpersonal skills, problem-solving abilities, and dedication to customer service excellence will contribute to the overall success of our organization.

Responsibilities:
Provide outstanding customer service by promptly and professionally responding to customer inquiries through phone, email, chat, or in-person interactions.

Assist customers in troubleshooting issues, answering product or service-related questions, and resolving complaints to ensure a positive customer experience.

Maintain a thorough understanding of company products, services, policies, and procedures to effectively assist customers and provide accurate information.

Utilize a customer relationship management (CRM) system to document customer interactions, update customer profiles, and track issues to resolution.

Collaborate with internal departments, such as sales, technical support, and logistics, to resolve customer issues and ensure timely and accurate responses.

Identify opportunities to upsell or cross-sell products and services to customers based on their needs and preferences.

Act as a liaison between customers and internal teams to relay feedback, suggestions, and concerns, contributing to continuous improvement efforts.

Stay up to date with industry trends and customer service best practices to enhance your skills and knowledge.

Assist in the creation and improvement of customer service processes and procedures to optimize efficiency and customer satisfaction.

Maintain a positive and professional demeanor, ensuring that customers feel valued and supported throughout their interactions.

Qualifications:
High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.

Empathy and patience when dealing with customers, even in challenging situations.

Proficiency in using customer service software, CRM systems, and other relevant tools.

Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail.