Exceptional Healthcare Inc Hiring for Patient Advocate at Dallas, TX Full Time

We are looking for a highly organized and detail-oriented Account Representative to join our team. In

this role, you will be responsible for contacting patients to obtain current insurance information

associated with denied claims, helping patients understand their financial obligations, and developing

suitable payment plans. Your primary goal will be to ensure the prompt and accurate collection of self-

pay balances while delivering exceptional customer service to patients.

**Responsibilities:**

• **Educate Patients on Financial Responsibilities:** Ensure that patients are well-

informed about their financial obligations, which may include explaining their insurance

coverage, deductibles, co-pays, and self-pay options. This helps patients understand

the financial aspect of their healthcare.

• **Address Coverage Denials:** When insurance claims are denied, proactively

contact patients to obtain updated insurance information and address the reasons for

denial. This helps in maximizing insurance coverage and minimizing patient financial

burdens.

• **Explain Medical Bills:** Assist patients in understanding their medical bills by

breaking down charges and resolving any billing or insurance-related inquiries. Patients

should have clarity about the services they received and their associated costs.

• **Customized Payment Plans:** Evaluate each patient’s financial situation individually

and create tailored payment plans in accordance with established guidelines. This

approach helps patients manage their bills effectively while ensuring revenue for the

healthcare provider.

• **Self-Pay Payment Processing:** Accurately collect and process self-pay payments

from patients, ensuring compliance with internal policies and procedures. This includes

providing receipts and maintaining transparency in financial transactions.

• **Insurance Coordination:** Collaborate with insurance companies and third-party

payers to verify coverage details and address any payment discrepancies. This helps in

facilitating smooth financial transactions and resolving payment-related issues promptly.

• **Record Keeping:** Maintain accurate and up-to-date records of patient accounts,

payments, and collections in the billing system. Proper record-keeping is crucial for

financial tracking, auditing, and compliance purposes.

• Follow-Up on Outstanding Balances: Continuously follow up with patients

regarding outstanding balances by sending invoices, reminders, and offering payment

options. This ensures that payments are received in a timely manner.

• Exceptional Customer Service: Provide exceptional customer service by

addressing patient concerns and resolving issues professionally and promptly. Good

communication and customer service skills are essential in maintaining patient

satisfaction.

• Interdepartmental Collaboration: Collaborate with other departments, such as

the billing department and patient services, to ensure a seamless patient experience.

Effective teamwork ensures that patients receive comprehensive support throughout

their healthcare journey.

Qualifications:

• High school diploma or equivalent; associates or bachelors degree in a related field is a plus.
• Proven experience in a similar role within the healthcare industry.
• Strong knowledge of insurance coverage, medical billing, and payment processes.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Proficiency in using computer applications and billing software.
• Ability to work independently and collaboratively in a team.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Positive and collaborative work environment.

If you are a dedicated and customer-focused individual with a background in healthcare finance, we

encourage you to apply for this Account Self Pay Representative position. Join our team and contribute

to ensuring efficient financial processes and excellent patient care.

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