Exact Match Home, LLC Hiring for Project Solutions Coordinator – Customer Service Rep (PSC/CSR) at Remote Full Time

About Us:

The position allows you to work from home remotely. Exact Match Home is an innovative company in the growing field of residential and commercial property maintenance solutions. As our business continues to expand into new market areas, we are looking for collaborative, solution-focused team members who are enthusiastic about building on our core strengths to serve our clients better every day. This will be a Monday through Friday weekly shift.

Job Summary:

The Project Solutions Coordinator (PSC) / Customer Service Representative (CSR) is responsible for the coordination, execution, and completion of work orders through the use of a work order management system (WOMS) and communication with both the client and service provider.

Essential Duties/Responsibilities:

• Continually update the WOMS system with all critical information including assigned contractor, appointment times, bid requests, completed work orders, issues and other notes.
• Utilizing s and the work order management system, track and update work orders to ensure timely completion.
• Manage work queues of contractors to ensure that work orders are completed per process and in the timeline required.
• Review photos and forms of completed work orders to verify completion, compliance with client standards and to ensure the highest level of quality from our contractors.
• Review photos, forms and related documentation of completed work orders to ensure the Exact Match Home team executes a quality solution for our client and builds a relationship of trust.
• Assist in managing the relationship with the client throughout the process.
• Assist in managing the relationship with the contractor throughout each work order.
• Communicate with clients and contractors by phone, email, text, etc. as made available by Exact Match Home and the WOMS.
• Communicate any issues with a work order, contractor, or client to the appropriate manager.
• Contributes to company demands, in times of need, by accomplishing additional duties.

Supervisory Responsibilities:

• None.

Requirements/Qualifications:

• Good verbal and written communication skills
• Good interpersonal and customer service skills
• Good computer skills including Microsoft Office products
• Organization and time management skills
• Ability to function in a high-paced and at times stressful environment
• Problem solving skills

Education and Experience:

• High school diploma or equivalent.
• Experience with computers.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer, telephone, or other related equipment.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Must be able to lift or push up to 15 pounds at times
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Job Type: Full-time

Pay: $16.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Remote