EVOLVE Hiring for Customer Service Representative at Remote Full Time

Job Description: Customer Service Representative

Company: EVOLVE

Location: Remote

Position Type: Contract

How to Apply:

Please visit EVOLVE at https://www.evoee.com/

EVOLVE is seeking a highly motivated and dedicated Customer Service Representative. As a Customer Service Representative, you will play a crucial role in maintaining excellent client relationships by providing exceptional service and support. You will be responsible for handling inquiries, resolving issues, and ensuring client satisfaction. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.

Responsibilities:

Serve as the primary point of contact for clients, handling a diverse range of inquiries and providing timely and accurate responses.

Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with our services.

Manage multiple client accounts simultaneously, ensuring a high level of customer service across all interactions.

Respond promptly to client inquiries via phone, email, or chat, demonstrating professionalism and a positive attitude.

Address and resolve client issues and concerns, escalating complex matters to the appropriate team members when necessary.

Act as a liaison between clients and internal teams, ensuring effective communication and coordination.

Maintain accurate and up-to-date client records, including contact information, interactions, and service requests.

Identify opportunities to enhance the client experience and provide feedback to management for process improvements.

Stay knowledgeable about our consulting services, industry trends, and best practices to effectively assist clients.

Collaborate with team members to share knowledge, provide support, and contribute to a positive work environment.

Qualifications:

Previous experience in customer service or a related role is highly preferred.

Excellent communication skills, both verbal and written, with a strong command of the English language.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Strong problem-solving skills, with the ability to think critically and resolve issues promptly.

Outstanding interpersonal skills, with a focus on building and maintaining positive client relationships.

Proficiency in using customer service software, CRM systems, and other relevant tools.

Attention to detail and accuracy in handling client information and documentation.

Ability to work independently with minimal supervision while also being a team player.

Flexibility and adaptability to handle changing priorities and client demands.

A proactive and positive attitude, with a willingness to go the extra mile to ensure client satisfaction.

How to Apply:

Please visit EVOLVE at https://www.evoee.com/

Job Type: Contract

Pay: $17.00 – $23.00 per hour

Benefits:

• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Experience:

• GAAP: 1 year (Preferred)

Work Location: Remote