Evangelism Explosion International Hiring for Customer Relations Representative at Arden, NC Full Time

Position: Customer Relations Representative

Basic Function: Provides courteous customer service while interacting with customers and donors; serves as initial contact for all callers and visitors to the headquarters; assists with the administration of training events.

Responsibilities:

• Creates and processes materials orders from phone calls, walk-in customers, etc. and on behalf of the EE USA Training Department
• Receives and directs calls and emails in a courteous and professional manner
• Builds effective relationships and trust with customers, donors, and Implementation Field Workers (IFWs) by listening to their needs and educating them about the materials and trainings that are most appropriate for their situation
• Meets and greets all visitors; determines their needs and directs them to the appropriate employee/locations
• Processes payments
• Maintains confidentiality while demonstrating a high level of professionalism
• Provides timely resolution of customer complaints, concerns, and returns
• Works closely with warehouse staff to maintain accuracy for orders and inventory
• Follows-up on all Accounts Receivable balances
• Stays current with product information and reviews for accuracy
• Prepares s of training events statistics, materials orders, and customer information
• Follows up with customers to seek feedback and ensure customer satisfaction
• Keeps outgoing phone messages up-to-date for the store
• Assists in cyclical and annual inventory counts
• Provides promotional materials to churches and IFWs for training events
• Oversees the registration process for training events
• Coordinates training event schedules with IFWs and churches and manages website listings of event details
• Connects with leaders for post-event impressions and evaluations of training events
• Enters new contacts received from training events and various sources into Donor Direct
• Willing and able to pray with and for customers, donors, and co-workers
• Maintains a work schedule that aligns with business hours
• Performs office cleaning tasks according to the cleaning schedule
• Other duties as assigned

Qualifications:

• Minimum of two years’ experience providing customer service
• Knowledge of customer service principles and practices; excellent customer service skills
• Knowledge of office administration and procedures
• Advanced clerical skills; ability to perform diversified clerical functions and basic accounting procedures
• Excellent written and verbal communication skills; ability to understand and follow written and verbal instructions
• Commitment to excellence and high standards
• Strong organizational skills; able to manage priorities and workflow
• Ability to work independently and as a member of various teams and committees
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds
• Must be able to speak, read, write, and understand English; bilingual skills preferred
• Acute attention to detail
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Proficient in basic computer applications including Microsoft Office Suite, Google Apps, and the Internet; ability to learn and become proficient in Donor Direct or CRM software

Relationships:

• Maintains a healthy relationship with God and an exemplary Christian testimony
• Maintains a healthy relationship with family members (i.e., spouse and children as applicable)
• Functions as a responsible member in good standing of a local church
• Participates in the EE ministry in a local church
• Willing and able to cooperate with the leadership and policies of EE
• Relates well and communicates clearly with all EE staff and ministry contacts
• s to the Director of Operations

FLSA: This position is non-exempt, hourly, Monday-Friday.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Our Mission:

To glorify God by equipping believers to multiply in and through local churches worldwide – for friendship, evangelism, discipleship, and healthy growth.

Our Statement of Faith:

We believe-

• The bible is the inspired, infallible, authoritative word of God.
• There is one God, eternally existent in three persons: Father, Son, and Holy Spirit.
• Jesus Christ is God and man in one person.
• Jesus was born of a virgin, lived a sinless life, performed miracles, and atoned for all sin, through His shed blood and death.
• Jesus was resurrected from the dead, ascended to the right hand of God the Father, and He will personally return in power and glory.
• Regeneration by the Holy Spirit is absolutely essential for the salvation of the lost and sinful.
• Eternal life is received by faith; trusting in Jesus alone for salvation.
• The Holy Spirit dwells within all believers and enables them to live a godly life.
• Both the saved and lost will be resurrected from the dead – they will go on to live eternally in heaven or eternally in damnation.
• Every believer is commissioned by Christ to “preach the gospel to every creature” and to “make disciples of all nations.”
• God created man and woman in His image as unique biological persons made to complete each other.
• God’s plan for human sexuality is to be expressed only within the context of marriage.
• God ordained and instituted monogamous marriage between a male and a female as the foundation of the family and the basic structure of human society.
• Marriage is exclusively the union of one genetic male and one genetic female.

Company Description

Evangelism Explosion is a Christian non-profit devoted to sharing the good news of the Gospel of Jesus Christ using a method that is practical and non-confrontational.

Evangelism Explosion is a Christian non-profit devoted to sharing the good news of the Gospel of Jesus Christ using a method that is practical and non-confrontational.