Eucalyptus Hiring for Chief of Staff – Software Job at Haymarket Full Time

Software has helped thousands of Australians to achieve healthier skin. We give Australians access to prescription skincare that tackles signs of ageing, pigmentation and acne. Our dermatology team, made up of pharmacists, doctors and dermatologists, create formulations that are personalised to meet your skin concerns and help you achieve your skin goals.

We are looking for a super-smart, efficient operator to support the GM of Software as it enters its next phase of growth.

Software pulls from Eucalyptus’ world-class functional teams, under the leadership of our General Manager Niamh to rapidly launch and scale new products in the skincare and tele-health space.

This role is high-trust and high-autonomy, taking on pieces of the GM role and independently leading initiatives by working with our functional teams in operations, growth, marketing, customer support, user research and new product development.

Areas of responsibility will flex based on the candidate, but may include:

• Acting as an ambassador and educator, both internally and externally, on the Software mission, product and voice.
• Working with the acquisition and brand marketing teams to ensure the Software voice permeates every asset and channel.
• Leading user research which shapes everything from Software’s future products to optimising our customer journey.
• Shepherding our next wave of OTC products from concept, sourcing and sampling to launch.
• Overseeing and organising our growing universe of dermatology content.
• Expanding our footprint from direct-to-consumer ecommerce into online and physical retail partnerships.
• Working with the Operations team to ensure Software customers have best in class experience, from order creation to receipt.
• Engaging with the Software community to ensure they’re well supported and leveraging the community for retention and conversion initiatives.
• Driving high-impact reengagement, retention and referral initiatives to help our patients.
• Translating complex dermatology concepts into forms that are digestible, relevant and appropriate for our patients and future customers.
• Working with marketing teams to identify and execute on the highest-impact opportunities in acquisition channels – from Facebook and Search to PR and influencers.
• Compiling, analysing & reporting brand-level metrics to the management team.

Other notes

• This role will be a great fit for someone looking to become a founder, to manage a brand or vertical at Eucalyptus, to become a venture investor, to move into a senior role in a startup or scale-up, or to become part of the growing ‘strategy and launch’ team shaping the future of healthcare and wellness at Eucalyptus.

• Experience: 2-3 years’ of work experience in a fast-paced, high-responsibility work environment (e.g. consulting, investment banking, high growth startups, VC investing)
• Mission-driven: You’re excited to be part of a 200-person (and growing) organisation shaping the future of healthcare.
• A ‘safe pair of hands’: You’re able to collaborate with different types of stakeholders, communicate clearly, and manage multiple complex projects simultaneously without needing oversight.
• An efficient problem solver who gets things done: You can break down a new problem quickly, think through solutions and execute quickly.
• Experience with quantitative analysis: You can read a balance sheet, clean up data and are comfortable using tools like Excel to answer business questions quickly.
• Strong verbal and written communicator: You know how to convey information about our customers and business in a compelling way that helps all the teams working on Software feel informed and excited.
• Growth mindset: You’re excited to grow as a professional, and comfortable giving and receiving thoughtful feedback.
• Good energy! You enjoy the pace and challenge of rapidly scaling an organisation, and bring good vibes to all your interactions.

Other notes:

• It’s preferable, but not essential that you have an interest in skincare – understanding the skincare market helps us shape the contours of the brand.
• Needless to say, we are open to candidates of all demographics and backgrounds.

Bonus points for experience in:

Note: these truly are nice-to-haves! Please do not filter yourself out based on these, but let us know in your application if you have strengths you can contribute around these areas.

• User research
• Growth marketing
• Content, advertising, media and creative
• Product management
• D2C businesses
• Healthtech

Additional Information

Software is transforming the dermatology industry – from off-the-shelf skincare products to consultations with skin specialists. Software increases access to clear, accurate information in an industry that’s full of misinformation, infiltrating a variety of social media platforms.

We give ongoing access to Australian doctors who have additional training in skin to ensure the highest standard and quality of care. We know that skin care is a journey – that’s why we offer free doctor consultations to our patients, on an ongoing basis, so they can continue to tweak their formulation as needed to match their changing skin needs. Each formulation is personalised to the patient and is packed with prescription ingredients that are more effective than anything you can get over the counter.

Software’s mission is to help more Australians feel more comfortable in their skin. Since launching in September 2020, we have transformed the skin of many Australians, giving them back their confidence and reducing the pain and suffering associated with chronic skin conditions. Our mission is threaded through everything we do and we have a high impact on our customer base.

To learn more about what we do, take a look at our Instagram, our website, our YouTube and join our Facebook Community.

Why join Eucalyptus?

We’ve grown from 0 to 200,000 patients
We’ve grown from 0 to 5 brands
We’ve grown from 4 to 200 people

All in just 3 years!

We are building the future of accessible, patient-centric healthcare right here in Australia and we want you to be part of this generational story!

We are backed by some of the best VCs in the world and Blackbird, who invested in us, put us among the fastest-growing companies they have ever funded.

What do we do, exactly?

Our mission is to build the future of healthcare and help people live longer, healthier lives.

We have built a bespoke technology platform to deliver healthcare to Australians with a level of care and depth that brings healthcare into the internet age and we are just getting started.

We work with doctors, specialists, pharmacists, and medical professionals from all over the country, and our brands (Pilot, Kin, Software, Normal, and Juniper) speak to different people at different stages of their life and needs. For example, our most recent brand, Juniper, is changing the conversation around menopause.

How do we work?

Things move quickly here.

We like to set goals with the mindset that if we hit them all we haven’t challenged ourselves enough. You’ll be surrounded by a world-class team of thinkers, designers, engineers and leaders who are obsessed with three things:

• The health and wellbeing of the average person

• Creating personalised, engaging, convenient user-experiences

• Making healthcare fun and interesting (because it is)

We are experienced business builders, our roots and talent run deep in the DTC and technology space. We believe too many chefs spoil the broth and people are given the freedom to make decisions (and mistakes), and learn from the journey. Ultimately, we believe ideas are cheap and great execution is more important than anything.

Why you’ll thrive here

Here are the highlights:

• Come and experience the growth at one of the fastest growing startups (LinkedIn #5 fastest growing startups in Australia) while we are still small (~200 people).

• Push yourself with challenges that are world-first, unique and exhilarating.

• See the meaningful impact of your work on over tens of thousands of actual users (check out the customers that love us!)

• Learn from some of Australia’s best marketers, engineers, creatives, operations specialists, and medical professionals – joining a diverse team from Atlassian, Canva, Google, Koala, McKinsey, Bain, BuzzFeed, Optiver, Halter and many many more.

• A share in the company (equity), so you are rewarded for your best work.

• And also it goes without saying: flexible location work arrangements, WFH allowances, parental leave, gym benefits, employee discounts, social clubs sponsorships, uncapped learning and development budgets for all of our staff.

• Life is too short to not be curious