eSupply Canada Ltd is Looking For Office Assistant at Remote Full Time

Administrative Assistant

eSupply Canada is a national Indigenous-owned online distributor of business and industrial supplies. We streamline procurement through our one-stop e-commerce platform, providing an Indigenous alternative to big-box retailers.

We have an ENTRY LEVEL opportunity for an Office Assistant to join our team and play a crucial role in ensuring the smooth processing of customer sales, orders and inquiries.

As an Office Assistant at eSupply Canada, you will be responsible for supporting the sales and operations teams, working with suppliers, managing customer orders, addressing inquiries, and providing exceptional customer service. Your attention to detail and excellent communication skills will contribute to the overall success of our operations.

RESPONSIBILITIES

• Sales Support: Collaborate with the sales team to ensure accurate order entry and timely fulfillment.
• Customer Inquiries:Respond to customer inquiries, providing product information, order status updates, and resolution to issues.
• Order Processing: Receive and process customer orders accurately and efficiently through our order management system.
• Inventory Management:Monitor inventory levels and coordinate with the warehouse team to ensure product availability.
• Billing and Invoicing:Generate invoices, process payments, and assist with billing-related inquiries.
• Returns and Exchanges:Handle return requests, process exchanges, and manage returns according to company policies.
• Documentation: Maintain accurate records of orders, customer interactions, and related documentation.
• Problem Resolution:Investigate and resolve order discrepancies, shipping issues, and customer concerns promptly.
• Cross-Functional Communication: Collaborate with various departments, including sales, logistics, and customer support, to meet customer needs effectively.
• Continuous Improvement:Identify process improvements to enhance order desk efficiency and customer satisfaction.

QUALIFICATIONS

• High school diploma or equivalent
• Proven experience in order desk, customer service, or a related role.
• Strong computer skills, including proficiency in Microsoft Office and order management systems.
• Understanding of basic financial accounting and knowledge of QuickBooks Online
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Attention to detail and the ability to manage multiple tasks simultaneously.
• Problem-solving abilities and a proactive attitude.
• Knowledge of product offerings and inventory management is an advantage.
• Ability to problem solve and deal effectively with multiple priorities while maintaining a high degree of quality and accuracy
• Demonstrate ability to handle multiple tasks and prioritize work in an efficient and organized manner
• Well-developed time management skills working in a fast-paced, results-oriented, dynamic environment; and work confidently under pressure on tight deadlines
• Ability to work independently and as part of a team.

Role Type: Full-time

Location: Remote

We offer: a competitive salary, benefits, and flexible work hours.

Interested candidates should submit their resume and cover letter by September 29, 2023. Only those selected for an interview will be contacted.

eSupply Canada is committed to employment equity and diversity in the workplace and encourages applications from Indigenous peoples, women, visible minorities, persons with disabilities, and persons of any sexual orientation or gender identity.

Job Type: Full-time

Salary: $17.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Do you have more than 3 years experience in a similar position?

Education:

• Secondary School (preferred)

Experience:

• Administrative experience: 1 year (preferred)

Work Location: Remote

Application deadline: 2023-09-29
Expected start date: 2023-10-09