ESP Global Services Hiring for IT AIRPORT ENGINEER (SNN) at Shannon, QC Full Time

IT Airport Engineer, Shannon Airport
Do you have experience working in IT support? Are you looking for a role with exposure to a wide range of technologies?
Can you solve technical problems whilst providing amazing customer support?
ESP Global Services are currently recruiting an Airport Engineer to join our team at Shannon airport. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as the Airport Engineer you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk and Shannon Group Service Desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
A snapshot of what you will be doing:

• Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales.
• Providing IT support across multiple customer contracts within Shannon Group Service Desk.
• Consistently provide updates to the ESP Service Desk and Shannon Group users on all live incidents and service requests
• Supply and replace IT consumables, such as paper, ink or toner when required
• Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customers
• Asset and inventory management

What are we looking for?

• Previous experience in an IT support role
• Logical, able to work under pressure, and the ability to work in a process driven environment
• Good knowledge of current Microsoft Windows Desktop software
• Good knowledge of Office 365 Applications and Office 365 Administration
• Understanding of network protocols, server hardware and configurations
• Self-motivated with a willingness to learn and adapt to any new change or situation
• Excellent verbal and written communication skills
• Full Irish driving license

Your shift pattern will be:
Monday – Sunday – 3 days on 3 days off covering the hours of – 0600 – 1800 (12 hour shifts)

ESP offers a competitive basic salary + shift allowance + on call allowance + pension, life assurance and access to ongoing training and career development.
Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.

Job Type: Full-time