Escrow Team Lead (Full Time) – Plano Full Time

About The Position

Requirements

• High School Diploma, GED or equivalent
• Thorough knowledge of Microsoft Excel and Microsoft Word. The ability to maintain and create spreadsheets and customer correspondence.
• Thorough knowledge of how escrow accounts work and how to calculate an escrow analysis
• Thorough knowledge of property taxes and insurance and basic flood insurance requirements.
• Thorough understanding of RESPA and Regulations as it pertains to escrow
• Proficient computer skills
• Must be able to handle and resolve high volumes of work and meet strict deadlines.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write detailed correspondence.
• Ability to speak effectively and clearly in response to internal and external customer requests and inquires.
• Must be a critical thinker and able to analyze situations and escalate to management as needed and the ability to make decisions based upon policy and procedure
• Highly organized and self-motivated
• Excellent verbal and written skills
• Have a strong knowledge of spreadsheet software and word processing software
• Needs to have a strong attention to detail and be able to perform multiple tasks under pressure
• Tact in dealing with customers and employees, and experience liaising with varied bank departments to resolve issues.
• Ability to write policy and procedures
• Ability to effectively train new and existing associates on any new processes or changes to processes.

Responsibilities

• Provides oversight of 3rd party insurance and tax vendors
• Sets up and updates ticklers for both taxes and insurance as per guidelines
• Pays escrowed tax and insurance bills/premiums
• Runs and works internal reports and external report from the vendor
• Performs yearly escrow analysis and ensures all analysis are completed within RESPA guidelines
• Reviews and validates escrow overages and shortages on escrow analysis
• Ensures all escrow overages are mailed within RESPA guidelines
• Researches and responds to incoming emails via multiple email boxes within the department
• Researches and responds to incoming written correspondence which includes letters, bills, and insurance policies
• Monitors all loans with PMI to ensure bills are paid timely as well as regulatory guidelines are met
• Monitor all insurance Loss Drafts to ensure policy and procedures are handled appropriately
• Contacts insurance agents and/or carriers to obtain the most recent insurance policy for expired ticklers.
• Works with Loan Officers and Lending Assistants for any insurance policies not able to be obtained via the insurance carriers.
• Monitors/works and updates expired insurance ticklers
• Trains any new associate and acts as the Subject Matter Expert for all processes
• Writes policy and procedures and job aides
• Handles any escalated internal or external customer issues
• Conducts periodic audits on existing processes
• All other tasks and duties as assigned.