Equiliem Hiring for USA – Customer Service Representative II at Acton, MA Full Time

Job Summary

• Provide pre-sale and post-sale support to customers, distributors, and Sales.
• To work in conjunction with the managers and salespeople to better serve customers, thus, generating and increase in sales.
• Proficient knowledge of commonly used concepts, practices and procedures that are common to a customer centric organization
• Relies on instructions and pre-established guidelines to perform the functions of the job. Works under minimum supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:

• Provide telephone support to customers in an efficient manner in a call center environment
• Support the Allen Medical Systems, HillRom, business for the areas and/or customers that they support
• Provide day to day support to allocated team members to meet customer requirements
• Ensure accurate order entry processing and monitoring of customer orders, service notifications, and complaints
• Recommends changes to established processes and follows existing procedures to process orders, provide order status updates, look up part numbers and pricing information
• Processes Request for Material Authorization (RMA) and provide RMA status information as needed
• Ability to work with a cross functional team

EDUCATION AND EXPERIENCE:

• High School Diploma
• 3+ years of experience; 2+ years in a customer focus role preferred

QUALIFICATIONS AND SKILLS:

• Fluency in English
• Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or equivalent spreadsheet and word processing applications
• Knowledge of SAP or a similar order management and processing ERP system
• Numerate and accurate, particularly in relation to data integrity
• Possess a positive attitude, sensitivity to customers’ needs, enthusiasm and exceptional telephone and listening skills.
• Ability to work from home when required, in a distraction-free work area with high speed internet connection.