Qualifications:
Must have 2+ years experience in administration, a call center, or records management.
Excellent customer service skills with the ability to build strong relationships.
Must have strong verbal and written communication skills; must be fully bilingual in French and English.
Problem solver, who will take initiative.
Superior organizational skills paired with the ability to work in a busy environment with competing demands.
Strong computer skills with the ability to learn new software quickly.
Able to work remotely – must have a computer/laptop with a working camera and microphone, as well as a cell phone or landline.
Agreeable to a criminal background check.
Must be available to start immediately and work weekends as required.
Responsibilities:
Obtains, updates, and validates employee availability via email and telephone.
Identifies employees with the appropriate experience and availability to meet scheduling demands.
Provides scheduling and deployment support, including updating files, making travel arrangements, and acting as a liaison between the team, volunteers, and onsite employees.
Accurately tracks information and data to meet health, safety, and reporting requirements.
Reports on workforce planning priorities, achievements, and gaps.
Forecasts staffing levels and communication challenges.
Provides excellent customer service, and ensures the well-being of team members.
Reviews contribute and enforce organizational policies and procedures.
Provides mentorship and training for new team members.
Complete work priorities in a timely fashion, resolving issues as needed.
Performs other duties as required.
If you enjoy working with an organization that is dedicated to supporting communities, are bilingual and are looking to work immediately, apply now!
About Equation Staffing Solutions Inc :
Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.
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