Epos Now Hiring for Customer Service Advisor (English/Spanish Bilingual) at Ottawa, ON Full Time

Epos Now exists to add value to the lives and businesses of our customers. We are the leader in cloud POS systems, helping over 30,000 businesses grow. We possess a market leading product and an award-winning brand. And being in a period of hyper growth, there has never been a more exciting time to join our team as a Customer Service Representative.

Are you fluent in both English and Spanish? Are you confident, have a positive mindset, a proactive attitude and an excellent phone manner? You may be the perfect fit to put our POS customers first.

As a Customer Service Representative, you will play a vital role in dealing with telephone, chat and web ticket customer contact following the purchase of our system. You will be handling customer support calls to onboard our new customers and resolve any queries in a timely and efficient manner.

Benefits worth getting excited about:

• Progression & increased basic salary through revenue targets.
• Earn uncapped commission through our ‘soft sales’ approach.
• Company bonus scheme.
• Company share scheme.
• Total of 25 days holiday; 19 days plus 6 federal holidays.
• Health insurance.
• Exclusive retail, restaurants, travel and accommodation discounts.
• Modern Downtown offices with free parking.
• 24/7 access to health / well-being online centre.
• Company celebratory events (summer and winter).
• Monthly catered breakfast and lunches.

Role responsibilities for a Customer Service Representative:

• Taking inbound customer support calls, answering web chats and support tickets
• Providing excellent customer service, escalating where appropriate and accurately recording customer data.
• Train businesses to use our system independently using screen-sharing technology
• Upon customer request, making outbound calls to provide additional support & answer queries.
• Working to call time and up selling targets, using a ‘soft sales’ approach to proactively identify growth opportunities & attend to customer needs

Requirements for a Customer Service Representative:

• Both English and Spanish speaking – we have customers in Mexico as well as across America so ability to converse in Spanish is highly desirable.
• A positive, confident communicator with a proven track record in any customer setting including retail, hospitality, social care, sales, charity work, healthcare or public services.
• An excellent telephone manner.
• A proactive attitude, and a motivated learner who is able to work independently.
• Enjoys troubleshooting
• A resilient, calm individual who is empathetic towards others, determination to succeed while displaying genuine care for our customers is key!
• A highly organised, flexible personality with great attention to detail and fantastic energy!

Check out Trustpilot (‘excellent’) online for independent reviews and an insight into our products and services, Glassdoor (4.6) for reviews on us as an employer and our Instagram and YouTube pages for an insight into our culture.

Reference ID: CANCS/LH

Application deadline: 12/09/2021

Job Types: Full-time, Permanent

Salary: $30,275.00-$32,275.00 per year

Additional pay:

• Commission pay

Benefits:

• Employee assistance program
• Employee stock purchase plan
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends

Experience:

• Customer Service: 1 year (required)
• Technical Support: 1 year (required)
• Sales: 1 year (required)

Work remotely:

• Yes