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About The Position
This position works directly with individuals experiencing homelessness. The Case Manager provides support and referrals to various service providers to help clients become self-sufficient and end their homelessness. The role utilizes a holistic, trauma-informed, client-centered approach to evaluate a client’s strengths, needs, barriers, and goals. The Case Manager also provides support for clients using other evidence-based practices that strengthen an individual’s ties to community support, housing, and services during and after completion of CASS programs.
Requirements
- Advanced written, verbal, and interpersonal communication skills, including negotiation and advocacy.
- Proven ability to assess complex situations and make sound, client-centered decisions under pressure.
- Strong organizational and case management skills with attention to documentation and follow-through.
- Ability to maintain professionalism and composure while managing crisis situations.
- Commitment to a solution-focused, outcomes-driven approach and a clear intention to support client success.
- Associate’s degree in social or behavioral science or related field and minimum of one-year of social services experience, or equivalent relevant work experience.
- Working knowledge of community resources.
- Possess a State of Arizona Level One Fingerprint Clearance Card.
- Intermediate to advanced proficiency in Word, Excel and Outlook; highly accurate data entry skills.
- Arizona Driver’s License and a clean driving record for the last 3 years free of traffic/moving violations, suspensions and/or revocations.
- Must pass Behind-the-wheel certification within 90 days of employment.
- CPR-First Aid certification within 90 days of employment.
- Naloxone (Narcan) training within 90 days of employment.
- Non-violent crisis de-escalation certification within 90 days of employment.
Nice To Haves
- Bilingual in English and Spanish.
- Experience with the Homeless Management Information System (HMIS).
Responsibilities
- Conduct in-depth client interviews and orient individuals to the program.
- Evaluate client strengths, needs, barriers, and goals to collaboratively create individualized case plans aligned with the Social Determinants of Health.
- Provide referrals, resource information, and guidance to support progress toward goals. Review and update case plans regularly to reflect client progress and changing needs.
- Conduct regular follow-up meetings with clients to provide continued support in achieving case plan goals.
- Review progress, monitor notes in system from other departments, and obtain additional information to support client in adhering to the case plan.
- Use established and identified resources to connect clients to essential services and benefits (clothing, transportation, identification documents, healthcare, behavioral health).
- Collaborate with housing providers to expedite placements and ensure long-term housing stability.
- Support job readiness by evaluating employment potential, reviewing job listings, assisting with applications and resumes, and referring to training or other income opportunities.
- Assist clients with completing forms, applications, and paperwork for housing, benefits, and services.
- Provide walk-up assistance for urgent or immediate client needs.
- Transport clients to appointments when other options are not available.
- Serve as an advocate by championing client needs and ensuring their voice is central in-service planning.
- Enter client information into HMIS promptly after intake.
- Maintain complete and accurate notes in client record prior to the end of each shift.
- Review updated case notes daily to ensure continuity of services.
- Ensure that HMIS files are closed promptly after client’s exit.
- Provide “success stories” and other positive client progress information to leadership.
- Maintain respectful and collaborative relationships with partner agencies.
- Work closely with team members to ensure a coordinated and holistic approach to client support.
- Participate in team meetings, training sessions, and community outreach events as required.
- Escalate all urgent client and facility issues to leadership in a timely manner.
- Perform other duties as assigned.