Entrust Datacard Hiring for Account Specialist at Ottawa, ON Full Time

Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

We’re looking for an Account Specialist who will be responsible for providing Entrust’s internal and external customers with a highly-reliable customer service experience. The position requires the use of independent judgment to: build customer relationships, manage all assigned customer projects and orders; interpret and apply Entrust business practices and systems; troubleshoot and resolve all customer satisfaction issues.

Our colleagues demonstrate best-in-industry experiences by building trust and providing effective and timely results for our customers.

We offer flexibility

We offer a diverse work environment

Futureproof your career with a job in information security

How you will make an impact:
Proactively manage all orders from receipt to closure, communicating via email and phone calls.

Provide customer order management and issue resolution

Provide status updates to customers and Sales regarding orders.

Address opportunities for process and/or system improvements to enhance the customer experience.

Serve as a liaison between customers and non-customer facing colleagues to ensure timely, appropriate transfer of information and response to inquiries. Accurately documents inquiries into proper databases and routes to appropriate support teams.

Qualifications:
Basic Qualifications

High School Diploma/GED, Associates Degree, or equivalent training

4+ years of customer service experience

Experience in a service or manufacturing environment utilizing integrated business systems.

Proficiency with Microsoft Office

40 WPM on full keyboard utilization

Preferred Qualifications:
Bachelor’s degree in Business

Excellent verbal and written communication.

Able to work independently and in a team environment, demonstrating professional demeanor in all work-related interactions.

Self-motivated with the ability to execute multiple projects at once with high-quality output.

Exhibits agility and flexibility to adjust to changing demands

Ability to engage and interact with various teams with impact and influence.

Customer Service experience in a business to business environment

Familiarity with Oracle EBS, specifically for order management and service management

Proficiency with Salesforce.com or another CRM system

Why Should You Apply?

Leader in the security industry

Friendly, supportive & knowledgeable teams

Opportunities for on-the-job training

You’ll help secure identities!

For more information, visit www.entrust.com . Follow us on LinkedIn , Facebook , Instagram , and YouTube .

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

Recruiter:
Xochitl Ticas Lara

[email protected]