Enghouse Hiring for Software Engineer at Edmonton, AB Full Time

Who we are:
Established in 1984, Enghouse Networks, (https://www.enghousenetworks.com), a subsidiary of Enghouse Systems Limited (TSX:ENGH) has grown into one of the world’s most reliable telecommunications technology and solutions provider. Enghouse Networks solutions are installed in mission critical networks that support emergency first responders, 911 services, emergency mobile messaging and border security systems worldwide. Our software helps save lives.

Our solutions are trusted by the world’s leading telecommunications providers in over 60 different countries, and we connect over 1 billion subscribers. Our 5G and IoT solutions are helping connect rural and underserved areas, brining vital services and economic benefits to these communities.

The Role:
The Application Developer will join the Enghouse Networks team, which provides real-time solutions to the telecommunications industry. The role will require a mix of technical excellence, good communication skills and process knowledge to support and manage our customer’s environments.

What you will be doing:
Develop applications using scripting languages such as JAVA and Python

Develop complex database objects like Stored Procedures, Functions, Packages and Triggers using SQL and PL/SQL

Install Oracle 18c/11g in RHEL 6/7 environment

Implement, administer, and maintain RHEL 6/7 environments

Develop web APIs to expose core data

Help with tier 1/2 support for all customers via phone, email & ticketing system

Have the ability to work flexible hours including evenings, weekends, and holidays as required, sometimes on short-notice due to the nature of a 24×7 operation, requires on call participation in a rotating schedule

Handle customer cases through its entirety providing service that is in line with SLA contract

Escalate any potential problems and client support issues as per SLA contract

Coordinate with 3rd party vendors both HW and SW to manage resolution on behalf of customers

Monitor and analyze customer’s environments, providing recommendations for continuous improvements

Use knowledge to provide risk analysis and recommendations

Ensure that department policies and procedures are adhered to

Participate in monthly customer support reviews as required

Run and monitor software performance tests, execute functional tests

What you have:
Bachelor’s Degree in Computer, Systems Engineering or equivalent

2+ years hands on experience with scripting languages such as JAVA, PL/SQL, Python

2+ years hands on experience in Oracle 18c/11g

2+ years hands on experience working with RHEL 6/7

The ability to be a self-starter, and be able to manage expectations with customers

A strong ability to read, write and speak English to effectively communicate with colleagues, customers, suppliers – in person, on phone, and by written communications

Strong communication skills and a strong sense of urgency

Strong analytical and troubleshooting skills; client-centric, professional, friendly, courteous

Advanced troubleshooting Skills

Supporting and Deployment of applications

Ability to work independently and with other teams to drive issues to resolution

What we offer: You will get the opportunity to work in a growing, diverse and international company that offers a competitive salary and benefits package, including, but not limited to: Life insurance, Private medical insurance, Critical illness cover. We also value work-life balance and career advancement!

We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Enghouse Systems is an equal opportunity employer.

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