Enbridge is Looking for Customer Service Rep Full Time

March 02, 2023

Regular-Full time

This is a unionized position

• Receive incoming calls as required. Callers include residential, commercial and industrial customers, lawyers, and internal departments.
• Handling of incoming calls from external and internal customers including: general billing inquiries, moving notices, negotiation of payment arrangements, broker information, budgets, transfers of credit balances, account information changes, and move requests.
• Follow company and business unit processes, policies and procedures.
• Transfers are the exception.
• Promote corporate programs/initiatives, as required.
• Research account information and prepare the documents to update the customer’s account accordingly.
• Assist with training in the department, as requested.
• Completes other tasks and assists other departments as assigned.

• Minimum high school education.
• Excellent verbal and written skills.
• Proven desktop skills required including knowledge of Microsoft Suite products.
• Accurate keyboarding and data entry skills.
• Must have current SAP experience setting up customers & “My Account” knowledge.
• Demonstrated ability to work in a fast-paced team environment.
• Experience in a Call Centre environment preferred.

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.