Enable Hiring for IT Support Specialist at Toronto, ON Full Time

We call this the deal economy and we’re rethinking how it operates.

Rebate management has long been stuck in the dark ages: a frustrating mess of legacy systems, paper, and spreadsheets.

We imagine a world where B2B rebate deals are liberated from the pain of time-consuming, inefficient tools and siloed processes and turned into effective and strategic tools that drive focus and collaboration between trading partners.

So, we built just that, democratizing B2B deals and rebates, with cloud-based software that’s accessible, affordable and usable by every distributor, manufacturer and retailer.

Would you like to work in a vibrant environment where communication, creativity and technical excellence are expected and enjoyed?

Enable is searching for an IT Support Specialist to support end-users of a rapidly growing international SaaS provider.

We are seeking a talented IT professional with four years of industry experience. A passion for technology, willingness to accept a challenge, a drive to develop skills and problem-solving capabilities are key attributes. This is an exciting role with excellent career and salary opportunities, offering the chance to work within a team of skilled and experienced IT professionals.

What you will be doing:
Monitoring IT support tickets, responding to tickets or assigning to the team as appropriate.

Computer equipment procurement and provisioning.

Laptop configuration.

Computer equipment support and troubleshooting.

End-user account administration.

Running and contributing to proactive IT projects.

What you should have:
At least four years experience as an IT support professional.

A degree in IT, Computing, Computer Science or another relevant subject.

Experience working on an IT support desk using a ticketing system.

Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy.

Experience in supporting both macOS and Windows users.

High standard of written communication.

Ability to communicate clearly with non-technical users.

Experience supporting Executive and high-level team members.

Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and Teams.

Experience in SaaS product administration (e.g. Zoom, Salesforce).

Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Enable employees to perform their expected job duties is absolutely not tolerated.

#LI-Hybrid