Employnet, Inc Hiring for Customer Service Representative at Amherst, NY Full Time

Do you have Call Center Skills, and looking for a Customer Service Representative position?

Our customer is looking a a Customer Service Representative for a Call Center.

Hybrid schedule after first 90 days

Pay Rate: $17.00 Hourly

Benefits: Health, Vision, Dental. 401K

Schedule: 5/8 40 hours work week

Job Summary: Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators. This position typically works under close supervision and direction.

Essential Job Duties and Responsibilities:

• Answers all incoming fare media phone calls from customers.
• Processes all web and emails inquires.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures and written/verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Answers all inquiries related to fare media.
• Initiates outbound call as needed.
• Performs other duties as assigned