Emory Healthcare Hiring for PCC – Complex Scheduler at Dunwoody, GA Full Time

• Performs advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center.
• To be defined as advanced and time intensive, 75% or more of the employee’s time must be spent completing all three of the below scheduling tasks:
  • Cases performed in an ambulatory surgery center or inpatient setting.
  • Coordination of multiple specialties.
  • Coordination of pre-operation and post-operation testing/clearance.
• May also perform the following:
  • Coordination of complex, sequential treatment appointments including clinical trials and standard of care patients.
  • Coordination of transplant related work up and evaluations for donors and patients.
  • Serves as the primary point of care for these patients and their families.
• Additional duties may include:
  • Scheduling return visits.
  • Scheduling ancillary appointments.
  • Registering or scheduling new patients.
  • Scheduling imaging and procedures within their local clinic.
  • Completing patient data forms.
  • Coordinating provider referrals.
  • Retrieving medical records.
• Acts as an administrative resource for all staff in the coordination of a patient’s care.
• Works collaboratively with management to remedy or escalate patient complaints.
• Covers for front desk and other back-office staff as needed.
• Provides support for the training of new PCCs and other administrative staff as needed.
• Completes precertification authorizations as required.
• Other duties as assigned.

• High school diploma or GED required.
• 6 months of scheduling experience is required.
• A successful candidate will possess the following competencies and skills:
  • Problem-solving ability.
  • Ability to provide a high level of customer service.

Additional Details: