EMJ Apparel Group Hiring for Apparel Customer Coordinator / Merchandiser at Los Angeles, California Full Time

THE COMPANY

Launched in 2010, LA based women’s apparel label, bella dahl, is known for creating ultra-soft women’s essentials that pull influences from the laid-back, Southern California lifestyle. We take pride in the quality of our product, with each and every item being hand-dyed, treated and quality controlled.

bella dahl’s commitment to creating premium designs in versatile cuts, prints and washes has caught the eye of celebrities and bloggers alike. bella dahl is currently sold at retailers worldwide including Saks Fifth Avenue, Bloomingdales, Revolve.com, etc., with plans for continued expansion.

SUMMARY

The Customer coordinator will have a broad set of responsibilities and will be a key member of the sales team. The individual will help to ensure our customers receive their orders promptly and upsell products

DUTIES & RESPONSIBILITIES

• Be the main point of contact of assigned customers
• Coordinate various points of contact internally (production, design, shipping, etc)
• Proficient with creating reports. (Last Year vs. Current Year, Week to Week, etc. comparisons)
• Month to Month Sales Reporting
• Process orders for assigned customers (including entering orders, allocating orders/pick tickets)
• Follow up regularly with customers for shipping approvals, extensions, cancellations
• Respond promptly to customer queries and complaints and find solutions
• Present new or additional products and services to existing customers
• Send reports on sales activity, accounts status and possible issues

THE IDEAL CANDIDATE

• Minimum 3 years experience in the Apparel Industry
• Highly organized
• Some production experience
• Customer experience with mass retailers
• EDI Experience
• Experience with AIMS 360, JOOR or other ERP system
• Fluent in Microsoft office suite (excel, outlook, word, etc)
• Great written skills, verbal skills, ability to follow up and multi-task.
• Experience working in a fast paced environment.

BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Holidays (6 days)
• Vacation Time
• Sick Time
• Paid Parking
• Company Morale Events

All candidates must provide a detailed resume outlining their experience to be considered.

Employment Type

Full-time