Emerson Group Hiring for Customer Service Representative at Swedesboro, NJ Full Time

Temp to Hire

$22/hr

Customer Service Reps!

Currently this position involves providing sales assistance to the client’s customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines.

Customers and associates will be handled with a view toward growth and long term relationships while maintaining a consistent and businesslike all around attitude.

• In this Customer Service role you will be assigned to accept all calls in a professional manner, and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously insure that accurate information and service is provided.
• Obtain required information and respond when necessary to complete action on inquiries/requests received.
• Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
• Provide assistance to other employees in a businesslike and professional manner as required.
• Edit orders accurately for input into SAP.
• Must comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other Company rules, policies and procedures.
• Assess each situation and do not perform any tasks which s/he feels is unsafe, on which s/he has not received training, or engage in any unsafe work practices. any unsafe condition to his/her manager.
• Read and understand supporting documentation for the work area.

Perform other tasks as requested

• Ability to perform all tasks listed above to the Company’s expectations. Must be currently eligible and authorized to work in the United States on an ongoing indefinite basis.
• Ability to work in a fast paced environment with continuous interruptions.
• Must have good oral and written communication and organizational skills.
• Ability to follow instruction, written and verbal.
• Ability to organize workload for timely accomplishment of work.
• Ability to communicate with all Company employees in a businesslike and professional manner. Ability to appropriately handle stress and interact with others.
• Possess strong overall office skills, including use of computers, their applications, and other office equipment.
• Ability to proofread for accuracy.
• Ability to work independently.
• Ability to continually learn and utilize the computer and work within the Configurator and SAP.
• Ability to learn and understand the basic concepts of power transmission equipment, associated nomenclature and catalog information in order to meet customer needs and processing procedures.
• Associate’s Degree in an Applied Science or equivalent direct industry experience is preferred.