Emerich Sales and Service Hiring for Service Writer Full Time

Job Description

• Work to develop a sense of “team” across all departments.
• Fill parts requests for the service techs.
• Greet customers in a friendly and timely manner.
• Customer Service – Experience preferred
• Respond promptly to customer needs.
• Stage service work and parts for technicians so they can reasonably achieve their daily goals.
• Ensure all work orders are filled out with the required information.
• Follow-up on availability of parts ordered.
• Make sure each piece of equipment being repaired has been inspected for other issues using the appropriate Maintenance Inspection Checklist for that equipment. Make sure customer has been notified if additional service items have been discovered, and consent has been given to the service department to complete additional work.
• Check to ensure all equipment repairs have been tested under difficult operating conditions, and that the problems stated on the work order have been properly repaired.
• Oversee warranty claims, making sure to recover 100% of labor and parts.
• Monitor service technician’s monthly goals in order to maintain an appropriate level of professional service.
• Coach each service technician to improve his performance and safety, and enhance his technical skills.
• Oversee the appearance and organization of the service department, and the associated outside areas to communicate professionalism of the service technicians and commitment to the excellence of the dealership.
• Interact with customers to ensure a positive experience with the service department and the dealership

Job Type: Full-time

Pay: $15.00 – $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• Day shift

License/Certification:

• Driver’s License (Required)

Work Location: One location