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Customer Services & Support
EMCO Corporation Hiring for Customer Service Representative at Saskatoon, SK Full Time
At EMCO Corporation, our widespread success comes from an uncompromising commitment to our people. If you want to join an innovative, nationally recognized, and growing wholesale distribution company – then come explore a career with us!
We are currently hiring a full-time Customer Service Representative at our EMCO Plumbing location in Saskatoon, Saskatchewan.
A Typical Day at EMCO:
As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function. Additional duties will include:
Answer telephone calls, emails and in person questions from customers and identify their needs
Research product for customers and provide recommendations on our assortment of product
Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts
Work in conjunction with the Outside Sales Team to input orders from the field and assist OAM customers
Grow and retain established customer base and develop new business for the Profit Centre
Follow up on backorders with vendors and provide customers accurate delivery dates
Send and follow-up with request for quotes to vendors
Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
Support Counter Sales and Outside Sales activities as part of the team
Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
Perform other tasks as requested by the Profit Centre Manager
About Our Team:
Here at EMCO, we offer a fun yet challenging, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
What We Are Looking for From You:
Grade 12 diploma or equivalent; College and/or University degree an asset
A minimum of 2 years of experience with customer service or counter sales
A second or third year apprenticeship in plumbing is ideal
Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
Outstanding customer service and verbal communication skills
A positive attitude regardless of the situation
Excellent relationship building skills with customers, vendors, and teammates
Ability to identify customer needs, provide profitable solutions and close the sale
Ability to learn and operate the applicable software system used to process orders
Able to work in a fast-paced environment while handling multiple tasks
Intermediate math skills
Able to learn how to operate material handling equipment
Preferred Skills:
Previous experience with or knowledge of the plumbing products sold at the Profit Centre
Experience using Teams, Eclipse, Word, Excel, and Outlook
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and profit sharing
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
Work-life balance and flex time
Next Steps:
Interested in a career with EMCO? We’d love to hear from you!
Please submit your cover letter and resume by email to: [email protected]
EMCO is an equal opportunity employer and is committed to maintaining a barrier free workplace where all employees can contribute to their fullest potential. We welcome all applications to ensure we have an inclusive workforce that reflects the diversity of the customers and communities in which we live and serve. Should you require an accommodation as part of the recruitment process, please let us know and we will work with you to meet your needs.
To apply for this job email your details to [email protected].