EMCO Corporation Hiring for Customer Service Rep / Material Handler at Stony Plain, AB Full Time

Looking for a Career with a Company that offers limitless opportunities for personal development to those who are willing to invest in themselves? Emco is just that company! Competitive Industry Salary packages coupled with a great medical, dental and RRSP matching benefit package after 3 months and a potential to participate in our industry leading Annual Profit-Sharing bonus program. We are looking for a Customer Service Rep / Material Handler for our location in STONY PLAIN.

An Emco Customer Service Representative is expected to:
Possess a positive energetic helpful attitude

Provide a professional atmosphere for our walk-in customers

Uphold our Core Values and Ethics with every interaction

Be an effective Teammate in the Profit Centre

Understand/Learn the benefits and qualities of the different product the Profit Centre sells

Be courteous, friendly and build relationships with customers and vendors

Job Summary

A Customer Service Representative provide sales support to walk-in customers who come to our Profit Centre counters. Your goal is to provide the highest level of customer service by maintaining, stocking and keeping a clean counter sales area. You are expected to provide the highest level of customer service to our customers via the counter, warehouse, telephone and email.

Duties will include but are not limited to:
Assist customers with their inquiries as well as enter and pick orders generated at the counter, via the phone and email.

Research products for customers, provide recommendations based on their requirements as well as provide customers with quotations.

Follow-up on backorders with vendors and provide customers with accurate delivery dates

Resolve issues related to customer orders as well as processing returns and warranty claims

Receiving functions: unloading of trucks, receiving and putting product away, receiving of the purchase order in our system and filing of paperwork

Perform other tasks as requested by the Profit Centre Manager

Knowledge, Skills and Abilities

Positive Can-Do attitude

Strong interest in personal learning and growth

Excellent relationship building skills with customers, vendors and teammates

Knowledge of computers with ability to learn relevant software. Experience with Microsoft Office is an asset

Intermediate math skills – add, subtract, multiply, divide, using whole numbers, fractions and decimals

Willing to invest a minimum of 40 hours in training annually

Able to learn how to operate material handling equipment

Read, write, speak and understand English

Willingness to learn the business

University or College preferred but not required

Willing to train the right candidates

Successful completion of our hiring process

As this location is a smaller facility all teammates will have many diverse responsibilities. Shipping, receiving, counter, customer service etc.

To apply, send your cover letter along with your resume to Stephanie Haugen at: [email protected]

Emco is an equal opportunity employer and is committed to maintaining a discrimination, harassment and barrier free workplace where all employees can contribute to their fullest potential. Emco is committed to diversity, equity and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas

To apply for this job email your details to [email protected].